Customer Success Manager
LSEG (London Stock Exchange Group)
full-time
Posted on:
Location Type: Office
Location: Vienna • Austria
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About the role
- Develop and complete the customer success strategy for users across multiple accounts
- Own customer health, adoption metrics, renewals and execution of customer success plans
- Delivering highly engaging customized product demos based on user workflow and their requirements
- Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
- Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
- Proactively engage and build deep relationships with key customer stakeholders to advise engagement strategy and build "advocates"
- Participate in industry events alongside the team to champion networking, brand presence, and stay up to date on industry trends
- Contribute to overall vision and strategy of the Customer Success Management Group
- Develop innovative ways of engaging and contributing to customers’ businesses through LSEG products and services.
Requirements
- Strong programming skills in Excel VBA, Python, and C++ (very important).
- Interest in automation, data analysis, and software development
- Ability to work independently and in a team.
- Good problem-solving and analytical skills.
- Fluent in English (spoken and written).
- Good financial markets knowledge ideally (EQ, FI and FX)
- An understanding of the Sales and Trading markets
- Knowledge about Corporate Treasury workflow
- Able to use data to make decisions, understand /interpret data sets to analyse trends, simplify sophisticated problems and express themselves thoughtfully
- Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
- Excellent communication and presentation skills
- Ability to adapt in a fast-paced environment and rapidly- changing market
- Experience in client facing roles such as account management and/or relationship management roles across the Trading Workflow (EQ/FI/FX)
- Up to 80% international mobility to German speaking countries required.
Benefits
- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Excel VBAPythonC++data analysisautomationsoftware developmentproblem-solvinganalytical skillsfinancial markets knowledgeCorporate Treasury workflow
Soft skills
independent workteam collaborationcommunication skillspresentation skillsadaptabilityrelationship managementfeedback provisionproblem simplificationstakeholder engagementcustomer advocacy