Senior Customer Success Manager
LSEG (London Stock Exchange Group)
full-time
Posted on:
Location Type: Hybrid
Location: New York City • Illinois, New York, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $96,300 - $160,700 per year
Job Level
Senior
About the role
- Connects our most strategic clients to LSEG’s portfolio of Risk Solutions
- Ensure our customers discover the full power of LSEG by implementing workflow solutions
- Provide scalable yet adaptable mentorship
- Maintain a portfolio of high value client partnerships
- Work closely with the CSM Director to elevate the customer experience
- Manage relationship, education, deep functional expertise and leading standard processes for customer success
- Design and implement activities with key decision makers
- Assist in reducing risk of competition and find opportunities in client relationships
- Craft conditions for efficient renewal and upsell growth
Requirements
- 4+ years of frontline experience in customer success, account management or relationship management preferably within Risk and Compliance
- Execution focused with strong performance record, proactive, and positive
- Excellent communication and presentation skills
- Ability to flex style depending on audience (C-Level / Leadership / Team)
- Experience influencing other teams
Benefits
- Annual Wellness Allowance
- Paid time-off
- Medical
- Dental
- Vision
- Flex Spending & Health Savings Options
- Prescription Drug plan
- 401(K) Savings Plan and Company match
- basic life insurance
- disability benefits
- emergency backup dependent care
- adoption assistance
- commuter assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
mentorshipcustomer experiencerelationship managementcommunication skillspresentation skillsinfluencingexecution focusedproactivepositive attitudeflexible style