LRN

Strategic Account Manager

LRN

full-time

Posted on:

Location Type: Remote

Location: Remote • Illinois, New York, Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

SFDC

About the role

  • Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature
  • Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers
  • Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centers.
  • Participate in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set
  • Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews
  • Proactively analyze client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
  • Execute on-going formal Program / Business Reviews with client stakeholders and sponsors
  • Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development
  • Represent the voice of our clients to internal teams including product, content and technology

Requirements

  • Minimum of 5 years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts
  • Exceptional relationship development and management abilities and a proven commitment to customer service
  • Experience supporting individuals who are using a SaaS business application
  • Ability to bring clarity, structure, and discipline to a variety of situations and environments and experience working with complex projects
  • Extremely effective written, oral, and presentation communication skills
  • Strong Microsoft Office skills and a working knowledge of technology and system interfaces
  • Familiarity with Salesforce.com, MEDDPICC
  • Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
  • A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance
  • Industry expertise in compliance, ethics risk management, or HR benefits platforms preferred
Benefits
  • Flexible PTO plus US public holidays and Sick Time
  • Medical, Dental and Vision Benefits
  • Excellent 401K with employer match
  • Life Insurance, short-term and long-term disability benefits
  • Health & Wellness reimbursements
  • Health Saving & Flexible spending account
  • Employee Assistance Plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementclient-facing relationship managementSaaS business application supportsales forecastingpipeline developmentcontract negotiationprogram managementbusiness reviewsclient health metrics analysisoptimization recommendations
Soft skills
relationship developmentcustomer servicecommunication skillspresentation skillsclarity and structuredisciplineproblem-solvinginterpersonal skillsstrategic partnershipintegrity