LRN

Client Success Manager

LRN

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, Colorado

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Job Level

Mid-LevelSenior

Tech Stack

SFDC

About the role

  • Position: Client Success Manager — Location: US- remote
  • LRN is an ethics and compliance SaaS company serving global clients with a platform, content, and advisory services
  • Maintain relationships and ensure value delivery within existing customer base
  • Work closely with internal teams to ensure adoption and utilization of LRN solutions (library content, platform, bespoke learning solutions, advisory consulting)
  • Act as a trusted strategic advisor and customer advocate for clients
  • Manage commercial aspects of relationships including contract amendments, forecasting, statements of work, pricing, and negotiations
  • Run outbound prospecting, analyse client health metrics, execute Business Reviews, and represent client voice to product/content/technology teams

Requirements

  • Minimum of 5 years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts
  • Exceptional relationship development and management abilities and a proven commitment to customer service
  • Experience supporting individuals who are using a SaaS business application
  • Ability to bring clarity, structure, and discipline to a variety of situations and environments and experience working with complex projects
  • Extremely effective written, oral, and presentation communication skills
  • Strong Microsoft Office skills and a working knowledge of technology and system interfaces
  • Familiarity with Salesforce.com, MEDDPICC
  • Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
  • A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance
  • Industry expertise in compliance, ethics risk management, or HR benefits platforms preferred