Customer Success Manager

• Position: Client Success Manager — Location: US- remote
• LRN is an ethics and compliance SaaS company serving global clients with a platform, content, and advisory services
• Maintain relationships and ensure value delivery within existing customer base
• Work closely with internal teams to ensure adoption and utilization of LRN solutions (library content, platform, bespoke learning solutions, advisory consulting)
• Act as a trusted strategic advisor and customer advocate for clients
• Manage commercial aspects of relationships including contract amendments, forecasting, statements of work, pricing, and negotiations
• Run outbound prospecting, analyse client health metrics, execute Business Reviews, and represent client voice to product/content/technology teams

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