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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
property managementtenancy managementsafety inspectionsgas safety checksremedial works managementinvoice processingcomplaint resolutioncustomer servicenegotiationreporting
Soft Skills
communicationorganisational skillstime managementattention to detailprofessional telephone mannercoachingteam leadershipinterpersonal skillsproblem-solvingcustomer relations
Certifications & Qualifications
relevant industry qualifications
Industry Keywords
landlordstenantslettingsend of tenancysecurity depositmanagement instructionsclient accountbranch managementlocal trainingappraisals
About the role
Key responsibilities & impact- Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels.
- Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching and development.
- Hold occasional team meetings
- Attend branch meetings as required and advise branch managers of any matters requiring their attention.
- Responding promptly and effectively to internal and external complaints.
- Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner.
- Specifically checking and adhering to landlords’ management instructions; Issuing instructions for management inspections and reporting to landlords following inspections; Issuing instructions for safety inspections including gas safety checks.
- Organising for remedial works to be completed on a timely basis. Advising landlords/managing agents of want of repairs.
- Obtaining estimates, issuing works orders, paying invoices.
- Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
- Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants’ deposit for cleaning, repairs or replacements via the Depositary.
- Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
- Ensuring that the diary is kept up-to-date to monitor outstanding matters.
- Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager and the Lettings Director immediately upon receipt.
- Liaising closely with letting offices and client account departments.
- Responding immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords’ property.
- Assisting with customer complaints and investigations if required
- Ensuring that appropriate charges are made for all services rendered.
- Serving appropriate notices, where the landlord or tenant wishes to end a tenancy.
- Dealing with landlord statement queries.
- Negotiating with extensions and renewals.
- Achieving and maintaining relevant industry qualifications.
Requirements
What you’ll need- Excellent communication, written and verbal
- Professional telephone manner
- Organisational skills, time management and attention to detail
- Experience in property management or lettings
- Full UK Driving License Required
Benefits
Comp & perks- Competitive base salary and additional incentives
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service
- Excellent Parental leave and newly introduced Fertility policy
- Staff discounts