Credit Controller

LRG

Credit Controller at LRG responsible for managing timely collections of rent and fees. Building relationships and collaborating with various departments for financial performance success.

Posted 5/1/2026full-timeWorthing • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Reporting to the Rent Arrears Manager
Responsible for timely collection of rent on behalf of our clients & fees across your portfolio
Contacting customers in arrears at set, regular intervals via telephone challenging either late or non-payment of monthly rent and keep customers informed of contractual liabilities, (legal) procedures, timings, and available options until payment received
Work within the best practice guidelines to ensure a common and consistent collection approach is used across the department in order to achieve individual & departmental (financial) targets
Responding effectively to queries by combining (complaint) process guidelines and own initiatives to determine root cause
Mediate between various parties to ensure best outcome
Building impactful relationships with internal and external customers
Work in a collaborative way with colleagues in other credit control areas, property management, branches and finance departments
Responsible for achievement of individual (financial) targets and objectives set out by management
Operate within and demonstrate LRG Company values framework at all times

Requirements

What you’ll need

Excellent interpersonal and communication skills
An ability to build and maintain both internal and external relationships
Analytical mindset with a focus for detail
Negotiation skills
Excellent time management skills and the ability to prioritise a demanding workload in line with deadlines
Good business acumen for problem solving
Strong level of IT related skills and proficient in the use of Microsoft packages
Desirable: Accounts Receivable and/or Credit Control Experience
Professional finance qualification (AAT) preferred but not essential
Property related experience

Benefits

Comp & perks

Competitive salary
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
Staff discounts and LRG incentive program
Excellent parental leave and fertility policy in place

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accounts ReceivableCredit ControlAnalytical skillsNegotiation skillsTime managementProblem solvingMicrosoft Office

Soft Skills

Interpersonal skillsCommunication skillsRelationship buildingCollaborationAttention to detail

Certifications

AAT