Digital Manager, Service Center

LPL Financial

Digital Services Manager leading a team of service representatives to ensure excellent service at LPL Financial. Focusing on coaching, process improvement, and customer satisfaction metrics.

Posted 7/24/2026full-timeFort Mill • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $66,744 - $111,240 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in team management, focusing on coaching, employee development, and performance optimization. Proficient in leveraging data insights to enhance customer satisfaction and drive results in a concurrent support environment.

Highest-signal resume keywords

Team LeadershipCoaching and Employee DevelopmentCustomer Service ProficiencyPerformance Data AnalysisSIE and S7 Certifications

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ReportingCustomer Satisfaction StrategiesData Insights UtilizationFirst Call ResolutionLive Chat Concurrency

Soft Skills

Excellent Communication SkillsProblem-Solving SkillsMotivational Leadership

Certifications & Qualifications

Bachelor’s DegreeSIES7

Industry Keywords

Customer ManagementTeam ManagementEmployee PerformanceConcurrent Support Environment

About the role

Key responsibilities & impact

Directly lead and guide your team, setting performance and career objectives
Provide coaching and foster motivation to achieve optimal results
Coach individual team members, addressing pain points and client escalations to enhance customer management skills
Leverage data insights to iterate and innovate existing processes
Develop and implement strategies to increase customer satisfaction, first call resolution, and live chat concurrency
Support Service Professionals and clients during escalations
Use performance reports to coach and develop your team
Identify trends and areas for improvement
Identify, interview, and hire exceptional team members
Handle timecard approvals, review time-off requests, and monitor attendance
Establish productive relationships with key business partners, including live chat product and tech owners

Requirements

What you’ll need

Bachelor’s Degree or 6+ years of progressive experience in related fields
Minimum of 2 years as a team lead or manager of a team
SIE Required
S7 required or obtained within 90 days of employment
Highly skilled at coaching, employee development, and managing and supporting employee performance
Strong ability to drive results within a concurrent support environment
Demonstrated proficiency in customer service
Excellent communication skills; both written and verbal
Problem-solving skills and ability to analyze performance data trends

Benefits

Comp & perks

Competitive pay and compensation package
Comprehensive benefits packages include health care, paid vacation and holiday time off, paid volunteer time off, and more
Access to onsite gym, recreation spaces, and cost-free mental wellness support