Associate Analyst, Operations

LPL Financial

Associate Analyst handling operations and cash management issues while supporting client inquiries at LPL Financial. Responsible for training and process improvements in financial services.

Posted 6/10/2026full-timeFort Mill/Charlotte • Arizona, North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $35 per hourWebsite

About the role

Key responsibilities & impact

Supporting complex cash management distribution related issues ownership of each inquiry as the main point of contact.
Additionally, for complex requests, taking ownership of the case that results in follow-up phone calls, processing, and proper documentation.
Supporting and managing escalated issues in a timely manner and acting as the point of contact for case resolution.
Facilitating the proper handling of client complaints per regulatory requirements by communicating to and collaborating with FINOP, Compliance, Legal, and Risk teams when necessary.
Maintaining and actively participating in the team training program and new hire onboarding experience.
Maintaining a positive and supportive workplace environment by taking initiative and assisting individual team members when appropriate.
Delivering regular positive feedback and coaching opportunities to support the team’s development.
Keeping apprised of and promoting new processes and controls, actively leading in daily huddles, and participating in monthly department meetings.
Providing feedback and process improvements to drive the business forward.
Implementing and maintaining a team-specific error tracking process to ensure proper coaching and training take place at the associate service consultant level. Additionally responsible for reporting and presenting trends and process improvement recommendations to senior leaders at the team and enterprise level.
Assisting with and/or supporting ad hoc projects, presentations, monitoring, and reporting as needed.

Requirements

What you’ll need

3+ years of Operations experience in the brokerage or financial services industry
2+ years of experience of move money transactions tool
Ability to influence without authority, self-directed
Adaptability to change with work processes and work in grey area
Effective Oral/Written Communication, Adaptability, Initiative, Decision Making, Customer Service, Passion for Results, ability to operate with minimal to no supervision
Gather data/analytics and reporting experience
Experience with BETA, Documentum, and Clientworks
Familiarity with MS office products: outlook, teams, excel (macros experience), dynamics, access, etc.
Project management experience or ability to lead a project from beginning to end
Lead/Training experience within the industry
Process improvement knowledge or experience and identifying gaps

Benefits

Comp & perks

401K matching
health benefits
employee stock options
paid time off
volunteer time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations experiencemove money transactionsdata analyticsreportingproject managementprocess improvementerror trackingcoachingtraining

Soft Skills

influence without authorityself-directedadaptabilityeffective communicationinitiativedecision makingcustomer servicepassion for resultsteam support