LPL Financial

Senior Analyst – Digital Enablement

LPL Financial

full-time

Posted on:

Location Type: Hybrid

Location: Tempe • Arizona • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $85,902 - $143,170 per year

Job Level

Senior

About the role

  • Analyze and monitor key performance indicators (KPIs) such as product adoption, deflection efficacy, and experiential feedback.
  • Leverage descriptive analytics and data visualization to extract actionable insights to improve product (eg AI Chatbot, GenAI Search, in-product contextual help) performance.
  • Leverage AI tools and innovative analytics to identify opportunities to improve knowledge content which may be limiting performance and adoption of self-help resources.
  • Provide training and change management support to internal stakeholders and advisors for new launches and product enhancements.
  • Participate in (and lead aspects of) gathering and analysis of user feedback, usability testing and journey mapping / design to improve user experience.
  • Partner with VP Journey Design to identify opportunities for workflow automation and in-product contextual help, and optimization of search functionality.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Business, or related field; MBA or advanced technical degree preferred.
  • 5+ years of experience in digital transformation, client experience, or project management.
  • Excellent in communicating high-level strategies and simplifying complex analyses for executives.
  • Strong leadership, communication, and stakeholder management skills.
  • Possessed by a strong desire to learn and share findings with the team, fostering an environment where continuous learning thrives.
  • Demonstrated propensity for problem-solving.
  • Exceptional collaborator, selfless and team player.
Benefits
  • 401K matching
  • health benefits
  • employee stock options
  • paid time off
  • volunteer time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisdescriptive analyticsdata visualizationuser feedback analysisusability testingjourney mappingworkflow automationproduct performance improvementAI toolsknowledge content optimization
Soft Skills
communicationleadershipstakeholder managementproblem-solvingcollaborationteam playercontinuous learningtrainingchange managementstrategic thinking
Certifications
Bachelor’s degreeMBAadvanced technical degree