Webex Cisco Cloud Calling Cisco Webex Control Hub configuration and administration for voice and video
Maintain and administer Cisco telephony equipment inclusive of compute nodes, cubes, and circuits
Deploy/maintain Cisco voice & video products across the entire portfolio
Basic troubleshooting of VoIP traffic across Cisco switches and routers
Perform system integrity and connectivity tests to ensure system availability
Monitoring of associated infrastructure health
Troubleshoot voice communications problems of varying complexity
Participate in Tier 1 after hours and on-call support as part of a team rotation

Requirements

Minimum of 5 years of engineering experience in telecommunications
Minimum of 3 years of technical hands-on experience with Cisco Unified Communications suite of products
Flexible hours to accommodate after hours and weekend activities such as installation, testing, managing events
Ability to lift 50lbs, install gear and install phones
Must sit onsite in an LPL primary office and be able to travel up to 50% travel
Experience leading large IT projects and managing vendors
Experience delivering exceptional customer service to executives, admins, and clients
Cisco network routing experience, including QoS
Experience supporting complex technical services in Contact Center and/or corporate office environments

Benefits

401K matching
health benefits
employee stock options
paid time off
volunteer time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Cisco WebexCisco Cloud CallingCisco Webex Control HubCisco telephony equipmentVoIP troubleshootingCisco Unified CommunicationsCisco network routingQoSsystem integrity testinginfrastructure monitoring

Soft Skills

customer serviceteam collaborationproject managementflexibilityproblem-solvingcommunicationleadershipvendor managementtechnical supportinstallation skills