Analyst II, Home Office Tech
LPL Financial
full-time
Posted on:
Location Type: Office
Location: Arlington • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $44 per hour
Job Level
JuniorMid-Level
About the role
- Provides Tier 2 support for end-user computing devices for LPL employees and Contingent workers
- Responds to incidents and requests within a ticketing system
- Deploys and troubleshoots end-user computing devices including laptops, desktops, printers, MFPs, and wireless devices
- Reimage computers/hard drives in accordance with standards
- Perform Move, Add, and Change functions including installation and decommission
- Install, configure, and troubleshoot Windows-based operating systems, Microsoft Office and Internet browsers
- Install, configure, and troubleshoot MAC/Apple-based operating systems and proprietary applications
- Configures and supports remote users including VPN client and connectivity
- Provides customer training and knowledge documentation
- Complies with and supports ITIL change-incident-problem management processes and work instructions
- Troubleshoots incidents and fulfills requests within established SLAs
- Adheres to Desktop and End User Computing processes, procedures, policies, and job aids
- Provides a high touch, business-aware, personalized, world-class customer service that extends to executive and senior-level support
Requirements
- 2+ years of Tech Support experience including supporting Windows and Mac
- Experience with workstation setup, refreshes, conference room support, networking, and other related duties
- Experience in management and support of Microsoft Active Directory Domains, Microsoft Office, Office 365, corporate networks, and mobile device technology.
- Strong communication skills and collaborative attitude are key attributes for this role.
- An Associate degree, Certificate, or Boot Camp in Computer Science or equivalent training/experience required.
Benefits
- 401K matching
- health benefits
- employee stock options
- paid time off
- volunteer time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Tier 2 supporttroubleshootingWindows operating systemsMAC operating systemsMicrosoft OfficeVPN configurationActive Directorynetworkingworkstation setupincident management
Soft skills
communication skillscollaborative attitudecustomer servicetrainingproblem-solvingattention to detailtime managementadaptabilityinterpersonal skillsorganizational skills
Certifications
Associate degree in Computer ScienceCertificate in Computer ScienceBoot Camp in Computer Science