Customer Success Manager – Enablement & Training
loyos bi
part-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- You will build a central lever for growth, customer satisfaction, and scaling at loyos bi.
- With your help, our customers will be even better able to use our solutions optimally.
- If you enjoy explaining complex software products in an understandable way, you are a perfect fit for this role.
- Your task is to ensure that our customers truly master our software — technically, content-wise, and in daily use.
- Your work helps our customers understand the value of our solutions.
Requirements
- You are highly organized and can explain complex concepts clearly and understandably.
- You enjoy building things, not just executing tasks.
- You work independently and are not afraid to take responsibility.
- You are at home in a SaaS or digital B2B environment.
- Helpful but not required: basic understanding of finance, controlling, reporting, or BI.
- Experience with enablement, training, or knowledge platforms.
Benefits
- Attractive salary and the opportunity to share in the company's long-term success.
- High flexibility regarding working hours and location (100% remote possible; co‑working available on request).
- Start-up spirit without hierarchies — your idea counts here, not your title.
- Access to Udemy Business for continuous learning.
- Modern offices in Hamburg and Augsburg or a WeWork membership across Germany.
- A fun team culture: regular team events and genuine closeness even when remote.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
highly organizedclear communicationindependent workresponsibilityexplanation of complex conceptscustomer satisfaction focusbuilding solutionstraining experienceenablementknowledge sharing