Program Manager, LowerOS
Lower
Program Manager, AI Guidelines
Lower
full-time
Posted on:
Location Type: Hybrid
Location: Columbus • Ohio, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support the coordination and execution of cross-functional initiatives by assisting in planning, tracking, and delivery of defined program components.
- Act as the program lead for AI underwriting initiatives, ensuring clear goals, timelines, and deliverables across stakeholders.
- Serve as the underwriting subject matter expert (SME) for AI training, ensuring that the model reflects FNMA, FHLMC, FHA, VA, USDA, and Lower-specific guidelines.
- Collaborate with AI engineers and product managers to train, test, and validate the AI model’s performance.
- Translate complex underwriting standards and risk frameworks into structured training data, rules, and decision logic for AI learning.
- Review AI-generated responses for accuracy, compliance, and consistency with company policy; provide structured feedback and corrections.
- Identify and prioritize edge cases, nuances, and exceptions in underwriting that must be embedded into the AI model.
- Stay current on agency/investor updates, regulatory changes, and industry best practices, ensuring the AI reflects the latest standards.
- Document program progress, training materials, and outcomes to build a sustainable knowledge base supporting continuous AI learning and improvement.
Requirements
- Minimum 3+ years of residential mortgage underwriting experience, with deep familiarity across FNMA, FHLMC, FHA, VA, and USDA guidelines.
- 2+ years of program or project coordination/management or equivalent experience, ideally in a tech-enabled or regulated industry such as fintech or proptech.
- Strong analytical and decision-making skills; ability to identify subtle differences in guidelines and investor requirements.
- Effective written and verbal communication skills, with the ability to coordinate across teams and adapt messaging for different audiences.
- Proficiency in using loan origination systems and standard productivity tools (Microsoft Office, project management software, etc.).
- Growing ability to build relationships and collaborate across functions, with some experience in resolving misalignments through partnership and facilitation.
- Curiosity and adaptability in working with emerging AI technologies — no prior AI experience required, but openness to learning is essential.
Benefits
- Extended benefit offerings including: Medical/dental/vision
- Paid holidays
- Paid time off
- Parental leave
- Life insurance
- Short- and long-term disability
- 401K with company match
- Discount on home mortgage refinances or purchase
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
residential mortgage underwritingAI trainingrisk frameworksdecision logiccompliance reviewprogram managementproject coordinationanalytical skillsdecision-making
Soft skills
effective communicationcollaborationrelationship buildingadaptabilitycuriosity
