Program Manager, AI Guidelines
Lower
Program Manager, LowerOS
Lower
full-time
Posted on:
Location Type: Hybrid
Location: Columbus • Ohio, Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support the coordination and execution of cross-functional initiatives by assisting in planning, tracking, and delivery of defined program components.
- Act as an interim operations team member to manufacture the first loans in our proprietary end-to-end loan software, shepherding loans from application through closing.
- Translate project-level goals into actionable tasks, schedules, and simple resource needs with the guidance of senior leaders.
- Monitor progress on assigned workstreams, helping to identify risks and surface blockers to the appropriate leads or stakeholders.
- Facilitate communication within immediate teams and partner functions to ensure shared understanding of project timelines, goals, and updates.
- Assist in creating training material, status reports, and team updates, contributing to visibility and alignment across stakeholders.
- Support compliance efforts by helping ensure tasks align with relevant regulatory or policy guidelines, escalating concerns as needed.
- Participate in team retrospectives and tool/process adoption, offering input to help improve program management practices within the team.
Requirements
- 2-4 years of residential mortgage experience in an operations role such as processing, underwriting, or otherwise working in the loan manufacturing process is a must.
- Proficiency in using loan origination systems and standard productivity tools (Microsoft Office, project management software, etc.).
- 2 + years of program or project coordination / management or equivalent experience, ideally in a tech-enabled or regulated industry such as fintech or proptech.
- Experience supporting cross-functional projects, with the ability to manage timelines, track tasks, and assist with stakeholder coordination.
- Demonstrated ability to translate project goals into clear action items, and help define milestones, dependencies, and success metrics with guidance.
- Strong organizational and problem-solving skills, with the ability to manage shifting priorities and contribute to issue resolution within defined workstreams.
- Effective written and verbal communication skills, with the ability to coordinate across teams and adapt messaging for different audiences.
- Growing ability to build relationships and collaborate across functions, with some experience in resolving misalignments through partnership and facilitation.
Benefits
- Competitive compensation plan
- Extended benefit offerings including: Medical/dental/vision
- Paid holidays
- Paid time off
- Parental leave
- Life insurance
- Short- and long-term disability
- 401K with company match
- Discount on home mortgage refinances or purchase
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
residential mortgage experienceloan manufacturing processprogram managementproject coordinationtask trackingstakeholder coordinationaction item translationmilestone definitionsuccess metricsproblem-solving
Soft skills
organizational skillscommunication skillscollaborationrelationship buildingadaptabilityfacilitationissue resolutioncross-functional teamworkvisibility and alignmentinput contribution
