Lower

Program Manager, LowerOS

Lower

full-time

Posted on:

Location Type: Hybrid

Location: Columbus • Ohio, Texas • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Support the coordination and execution of cross-functional initiatives by assisting in planning, tracking, and delivery of defined program components.
  • Act as an interim operations team member to manufacture the first loans in our proprietary end-to-end loan software, shepherding loans from application through closing.
  • Translate project-level goals into actionable tasks, schedules, and simple resource needs with the guidance of senior leaders.
  • Monitor progress on assigned workstreams, helping to identify risks and surface blockers to the appropriate leads or stakeholders.
  • Facilitate communication within immediate teams and partner functions to ensure shared understanding of project timelines, goals, and updates.
  • Assist in creating training material, status reports, and team updates, contributing to visibility and alignment across stakeholders.
  • Support compliance efforts by helping ensure tasks align with relevant regulatory or policy guidelines, escalating concerns as needed.
  • Participate in team retrospectives and tool/process adoption, offering input to help improve program management practices within the team.

Requirements

  • 2-4 years of residential mortgage experience in an operations role such as processing, underwriting, or otherwise working in the loan manufacturing process is a must.
  • Proficiency in using loan origination systems and standard productivity tools (Microsoft Office, project management software, etc.).
  • 2 + years of program or project coordination / management or equivalent experience, ideally in a tech-enabled or regulated industry such as fintech or proptech.
  • Experience supporting cross-functional projects, with the ability to manage timelines, track tasks, and assist with stakeholder coordination.
  • Demonstrated ability to translate project goals into clear action items, and help define milestones, dependencies, and success metrics with guidance.
  • Strong organizational and problem-solving skills, with the ability to manage shifting priorities and contribute to issue resolution within defined workstreams.
  • Effective written and verbal communication skills, with the ability to coordinate across teams and adapt messaging for different audiences.
  • Growing ability to build relationships and collaborate across functions, with some experience in resolving misalignments through partnership and facilitation.
Benefits
  • Competitive compensation plan
  • Extended benefit offerings including: Medical/dental/vision
  • Paid holidays
  • Paid time off
  • Parental leave
  • Life insurance
  • Short- and long-term disability
  • 401K with company match
  • Discount on home mortgage refinances or purchase

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
residential mortgage experienceloan manufacturing processprogram managementproject coordinationtask trackingstakeholder coordinationaction item translationmilestone definitionsuccess metricsproblem-solving
Soft skills
organizational skillscommunication skillscollaborationrelationship buildingadaptabilityfacilitationissue resolutioncross-functional teamworkvisibility and alignmentinput contribution