Greet and assist customers on the sales floor and garden center; discuss project needs and answer questions
Become product expert; inform customers of specifications, features, promotions, and financing options to close sales
Provide SMART customer service by seeking out customers, understanding their needs, and communicating advantages of Lowe's products and services
Serve as point of contact for customers and vendors within department: provide project estimates, schedule installer visits, process and track customer orders/installations, and follow up to ensure completion
If assigned to Pro Department, focus on external accounts and outside sales and services
Monitor inventory levels, work with vendors and other stores to find merchandise and order replacement stock
Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
Support checkout functions, call buttons, departmental pages, and requests for assistance
Train associates in the department via on-the-job training and coaching
Complete other duties as assigned
Requirements
High School Diploma or GED
1 year experience in customer-facing sales OR 6 months of Lowe’s retail experience (alternatively 3 years external customer-facing sales or 18 months Lowe’s retail experience if education requirement is not met)
1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
Able to read, write, and perform basic arithmetic (addition and subtraction)
Able to stand and sit for prolonged periods
Minimally lift 25 lbs unassisted or over 25 lbs with or without an accommodation
Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)
1 year of experience in completing customer sales orders (preferred)
1 year experience promoting product-related services and plans such as installation, delivery, credit financing, or extended protection plan (preferred)
2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System (preferred)
Professional certification related to the department being considered (preferred)
Bi-lingual skills (preferred)
Occasional travel to meetings, training, or to support neighboring stores (may be required)
Benefits
Competitive pay
Flexible schedules
Additional bonus opportunities tied to sales performance
Multiple health insurance options
Lowe's tuition assistance program
Company-matching 401(k)
10% Associate Discount
Track to the Trades program (trade skills training)
Lowe's support/funding for required sales-related licensure or registration (if required by state)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.