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Business Analyst – 12-month FTC
Low Carbon Contracts CompanyBusiness Analyst supporting the UK’s low-carbon contracts administrator through service discovery, requirements, and process improvement. Improving systems alignment, decision-making, and operational delivery across contractual services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and problem-solving capabilities, with a focus on user-centred service design and continuous improvement. Proficient in facilitating stakeholder engagement and producing structured analysis outputs to support decision-making in complex operational environments.
Highest-signal resume keywords
Business AnalysisProcess MappingStakeholder ManagementRequirements GatheringContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Analytical SkillsProblem-SolvingProcess ArchitectureBPMNUMLUser StoriesUse CasesRequirements ArtefactsOptions AnalysisService Design
Soft Skills
FacilitationCommunicationOrganizational SkillsCollaborationConstructive Challenge
Industry Keywords
Service DiscoveryChange InitiativesOperational EnvironmentsService OptimisationProcess Improvement
About the role
Key responsibilities & impact- Lead service discovery and requirements gathering across the team and associated contractual services
- Define problem statements, desired outcomes, scope, assumptions, and constraints for change initiatives
- Develop business cases, options analyses, process maps, customer journeys, user stories, high-level requirements, and supporting documentation
- Maintain a joined-up view of services, systems, processes, and external providers
- Identify service optimisation, process improvement, system rationalisation, and duplication-removal opportunities
- Maintain and prioritise continuous improvement and discovery backlogs with stakeholders
- Facilitate workshops and structured engagement sessions with SMEs, operational teams, service leads, and delivery partners
- Support user-centred service design across platforms and service providers
- Maintain service knowledge, process documentation, and analysis outputs
- Present findings, recommendations, and analysis outputs to stakeholders and governance forums
- Promote consistent business analysis tools, standards, and ways of working
- Produce reliable analysis supporting operational, commercial, and service design decisions
- Improve discovery quality and consistency across services and stakeholder groups
- Identify risks, inefficiencies, gaps, and duplication and recommend practical improvements
- Select appropriate analysis techniques based on context, complexity, and stakeholder needs
- Work autonomously within agreed priorities and escalate issues requiring leadership input
- Embed repeatable, evidence-based analysis practices to support the resilience and future readiness of Services Assurance
Requirements
What you’ll need- Strong analytical and problem-solving skills
- Ability to turn ambiguous issues into clear problem statements and actionable requirements
- Ability to gather, assess, and synthesise information from multiple stakeholders, systems, and processes
- Strong facilitation, communication, and stakeholder management skills
- Knowledge of operating models, process architecture, BPMN, UML, or similar analysis frameworks
- Ability to work across cross-functional teams and build collaborative relationships with internal and external stakeholders
- Ability to challenge constructively, ask the right questions, and drive clarity in complex situations
- Ability to create process maps, requirements artefacts, user stories, use cases, and analysis summaries
- Strong organisational skills and ability to manage competing priorities across multiple workstreams
- Practical understanding of continuous improvement and user-centred approaches to service design
- Ability to present analysis and recommendations clearly to varied audiences
- Proven experience as a Business Analyst or in a similar analytical role within complex operational or change environments
- Experience leading or supporting discovery, requirements gathering, and process improvement activity
- Experience producing structured analysis outputs supporting decision-making and change delivery
- Experience defining needs, assessing impacts, and translating business requirements into practical outcomes
- Experience operating in environments with multiple stakeholders, systems, and interdependencies
Benefits
Comp & perks- Annual performance based bonus, up to 10%
- 25 days annual leave, plus eight bank holidays
- Up to 8% pension contribution
- Financial support and time off for study relevant to your role
- Professional membership subscription
- Employee referral scheme (up to £1500)
- Colleague recognition scheme
- Family friendly policies, including enhanced maternity leave and shared parental leave
- Free, confidential employee assistance, including financial management, family care, mental health, and on-call GP service
- Three paid volunteering days a year
- Season ticket loan
- Cycle to work schemes
- Family savings on days out and English Heritage
- Gym discounts
- Cash back and discounts at selected retailers
- Employee resource groups
- Variety of flexible work patterns, subject to line manager discretion, e.g. compressed 9-day fortnight