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Senior Payments Manager
loveholidaysSenior Payments Manager optimizing provider relationships, contracts, pricing, and payment operations for holiday company loveholidays. Supporting international growth, compliance, customer journeys, and VCC supplier-payment incentives.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing commercial relationships with payment providers, negotiating terms, and optimizing payment operations while ensuring compliance with local and international regulations. Possesses strong organizational, leadership, and communication skills to effectively liaise between stakeholders and drive business opportunities.
Highest-signal resume keywords
Payments Relationship ManagementContract NegotiationPayment Ecosystem KnowledgeCommercial InsightRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payments Commercial RelationshipsNegotiating TermsPayment Journey OptimizationCost Reduction StrategiesFraud Prevention TechniquesProcess ReportingBudgeting and ForecastingRisk MinimizationVendor ManagementStakeholder Liaison
Soft Skills
Outstanding CommunicationInterpersonal AbilitiesAttention to DetailOrganizational SkillsLeadership Skills
Industry Keywords
FMCGE-commerceTechnologyAlternative Payment MethodsInternational ExpansionPayment Processing FeesIndustry TrendsCustomer ExperienceOperational EfficiencyBusiness Impact
About the role
Key responsibilities & impact- Establish new and manage existing commercial relationships with payment providers.
- Agree new contracts and improve payment-provider terms and conditions.
- Ensure payment providers offer the products, features and services needed across checkout, scheduled payment plans, and customer ad-hoc payments.
- Support and deputise for the Head of Payments on key international expansion decisions.
- Manage day-to-day relationships with payment partners and act as a liaison between internal and external stakeholders.
- Manage new and amended agreement processes.
- Negotiate pricing.
- Run weekly calls and QBRs, and identify and track opportunities.
- Administer payment accounts and support internal controls to minimise risks.
- Recommend ways to optimise customer payment operations while aligning with organisational objectives.
- Build relationships with business owners across Managing, Selling, and Scaling operations.
- Keep the company informed about local and international regulatory compliance.
- Support forecasting, budgeting, and actual monitoring of payment processing fees.
- Monitor industry trends, innovation, and competitor payment offerings.
- Leverage external technical supplier, vendor, and partner relationships.
- Manage and improve VCC supplier-payment operational efficiency, acceptance, and incentives.
- Educate the company on the payments industry, trends, evolution, and business impact.
Requirements
What you’ll need- Track record managing payments commercial relationships, negotiating and improving terms.
- Knowledge of the payments ecosystem, stakeholders, and drivers across card and alternative payment methods, ideally across Europe.
- Outstanding commercial insight and ability to identify and realise business opportunities.
- Extensive network and ability to find answers for unknown elements.
- Experience building best-in-class payment journeys balancing customer experience, cost reduction, and fraud prevention.
- Ability to translate company needs to external partners and find solutions.
- Previous experience in a fast-paced/high-growth business, such as FMCG, e-commerce, or technology.
- Relentless attention to detail.
- Hands-on approach and diligence in driving value accretion.
- Detailed understanding of effective processes and reporting.
- Excellent organisational and leadership skills.
- Outstanding communication and interpersonal abilities.
- Previous travel experience is desirable.
Benefits
Comp & perks- Company pension contributions at 5%.
- Individualised training budget for you to learn on the job and level yourself up.
- Discounted holidays for you, your family and friends.
- 25 days of holidays per annum plus 8 public holidays, increasing by 1 day for every second year of service up to a maximum 30 days per annum.
- Ability to buy and sell annual leave.
- Cycle to work scheme.
- Season ticket loan.
- Eye care vouchers.
- Inclusive culture and environment that encourages personal growth and collective success.