loveholidays

IT System Administrator

loveholidays

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

AndroidAzureFirewallsiOSJamf

About the role

  • Report to the IT Operations Manager and provide operational and strategic support for IT systems across regions
  • Support and administrate a large scale estate in a Google Workspace, Azure and JAMF environment
  • Build, support and maintain large scale CRM (Kustomer) and Telecoms systems (UJET)
  • Troubleshoot network issues and work with senior IT to resolve problems
  • Manage multiple queues of tickets using Freshservice within SLA
  • Manage and run weekly joiners and leavers, account creations and deactivations
  • Provide remote support to outsourced business partner call centres
  • Provide All Hands meeting setup, general AV support/break-fix and support 20 Google Meeting rooms
  • Support UK Office, Düsseldorf and Irish office (onsite and remote)
  • Complete technical projects in line with quarterly business key results

Requirements

  • Working experience as an IT Support Engineer or System Administrator
  • Degree in a technical subject or industry standard certificates
  • Strong working knowledge of Google Workspace, Azure, Intune and JAMF
  • Strong working knowledge of Mac and Windows operating systems
  • Strong working knowledge of networking (Palo Alto, Aruba & Cisco products)
  • iOS and Android management and support
  • Possess a strong focus on customer service and IT security
  • Ability to work individually and within a team
  • Flexibility to work outside of standard work hours to accommodate special projects or emergencies
  • Desirable: AV engineer experience (Setup and support)
  • Desirable: Experience with Palo Alto firewalls and Aruba switches and Access Points
  • Desirable: Managing large scale CRM (Kustomer) and/or ticketing systems
  • Desirable: Experience using AI tools to automate real world tasks