Inside Sales Manager – Customer Experience

Love Recruitment Ltd

Inside Sales & Customer Experience Manager overseeing customer journeys and driving sales in London. Leading AI-driven service workflows to enhance customer satisfaction in a hybrid work setting.

Posted 5/24/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £40,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and optimise AI-powered customer service and sales workflows
Oversee customer enquiries, escalations, conversion flow, and service quality
Line manage and develop the Customer Experience Executive
Own the customer journey across rental and pre-loved product sales
Drive accessory and warranty upsell opportunities
Monitor customer feedback, reviews, and online reputation across platforms including Trustpilot and Google
Analyse conversion and service data to continuously improve performance
Support expansion into European markets including DACH, Iberia, Benelux, Italy, and France
Work cross-functionally with logistics, sales, and commercial leadership teams

Requirements

What you’ll need

Experience in customer experience, inside sales, or customer operations
Commercially driven with a strong customer-first mindset
Comfortable working with AI tools and automated workflows
Strong organisational and communication skills
CRM experience, ideally HubSpot
Data-driven approach to decision making
Previous management experience or readiness to step into leadership

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Love Recruitment Ltd Website LinkedIn All Job Openings 11 - 50 employees 🎯 Recruiter 🤝 B2B ⚽ Sports Recruitment
B2B
Sports Love Recruitment Ltd is the UK's leading specialist recruitment agency dedicated to the fitness and leisure industries. The company connects candidates with exceptional job opportunities in commercial fitness, boutique fitness, independent gyms, and leisure sectors across the UK. They offer recruitment services for various roles, from personal trainers to gym managers and leisure centre staff. With a focus on service and delivery, Love Recruitment is known for its proactive approach to placing the right candidates in the right jobs, and they also provide resources like career guides and podcasts to assist candidates in their job search. Inside Sales Manager – Customer Experience 🔥 5 hours ago 🏢🏡 London – Hybrid 💵 £40k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and optimise AI-powered customer service and sales workflows
Oversee customer enquiries, escalations, conversion flow, and service quality
Line manage and develop the Customer Experience Executive
Own the customer journey across rental and pre-loved product sales
Drive accessory and warranty upsell opportunities
Monitor customer feedback, reviews, and online reputation across platforms including Trustpilot and Google
Analyse conversion and service data to continuously improve performance
Support expansion into European markets including DACH, Iberia, Benelux, Italy, and France
Work cross-functionally with logistics, sales, and commercial leadership teams 🎯 Requirements
Experience in customer experience, inside sales, or customer operations
Commercially driven with a strong customer-first mindset
Comfortable working with AI tools and automated workflows
Strong organisational and communication skills
CRM experience, ideally HubSpot
Data-driven approach to decision making
Previous management experience or readiness to step into leadership Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Order Management Lead – Customer Experience 🕒 Yesterday Oner Active 51 - 200 👗 Fashion 🛍️ eCommerce 👥 B2C Website LinkedIn All Job Openings Order Management Lead managing customer interactions and backend order workflows for an activewear brand. Focused on delivering excellent customer service through operational excellence in a hybrid work environment. 🏢🏡 London – Hybrid ⏰ Full Time 🟠 Senior 💝 Customer Support 🇬🇧 UK Skilled Worker Visa Sponsor Customer Care Representative 🕒 Yesterday Neko Health 501 - 1000 👥 B2C 🧘 Wellness Website LinkedIn All Job Openings Customer Care Representative serving UK members, handling inquiries via multiple channels. Aiding in complaint resolution and ensuring a positive member experience in a hybrid work setting. 🏢🏡 London – Hybrid 💰 $260M Series B - Neko Health on 2025-01 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Care Specialist 🕒 Yesterday Prima Power 1001 - 5000 🚀 Aerospace Website LinkedIn All Job Openings Customer Care Specialist delivering fast, friendly support in the motor insurance sector. Engaging with customers online and over the phone to ensure a great experience. 🏢🏡 London – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Customer Support Advisor – FTC, 12 months 🕒 Yesterday Pharmacy2U Ltd 1001 - 5000 💊 Pharmaceuticals 🛍️ eCommerce 👥 B2C Website LinkedIn All Job Openings Customer Support Advisor providing high-quality service to patients in London, working with various teams to ensure efficient patient care and satisfaction. 🏢🏡 London – Hybrid 💵 £27k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Support Associate – Secondary Care 🕒 3 days ago Lantum 51 - 200 Website LinkedIn All Job Openings Customer Support Associate focusing on NHS Secondary Care client support. Resolving queries and driving continuous improvement in healthcare staffing solutions. 🏢🏡 London – Hybrid 💰 $15M Venture Round on 2022-03 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🇬🇧 UK Skilled Worker Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer experienceinside salescustomer operationsdata analysisAI toolsautomated workflowsCRMconversion optimizationservice quality managementupselling

Soft Skills

customer-first mindsetorganizational skillscommunication skillsleadershipmanagementcross-functional collaborationdata-driven decision making