Manager

• Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates.
• Inspire and motivate the retail team to work towards collective goals.
• Manage retail performance and operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention.
• Develop strategies to enhance store customer experience and drive sales performance.
• Train, mentor and enable team to provide considerate service to all customers.
• Develop, improve and optimize retail processes to improve productivity and store operations.
• Assist with receiving new stock, control returns/damages/transfers, and open/close cashiers.
• Monitor and order inventory; ensure highest level of inventory accuracy.
• Oversee general store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards; optimize in-store displays with VM team.
• Conduct stock taking exercises as required.
• Conduct manpower resource planning, manage shift schedules and retail staff budget to achieve optimal staffing.
• Conduct weekly business reviews to expand customer base, increase store traffic and optimize profitability.
• Handle staff and customer issues, complaints and grievances.

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