Assistant Store Manager
CSC Generation
Job Level
Mid-LevelSenior
About the role
- Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates.
- Inspire and motivate the retail team to work towards collective goals.
- Manage retail performance and operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention.
- Develop strategies to enhance store customer experience and drive sales performance.
- Train, mentor and enable team to provide considerate service to all customers.
- Develop, improve and optimize retail processes to improve productivity and store operations.
- Assist with receiving new stock, control returns/damages/transfers, and open/close cashiers.
- Monitor and order inventory; ensure highest level of inventory accuracy.
- Oversee general store administration and ensure compliance with policies and procedures.
- Maintain outstanding store condition and visual merchandising standards; optimize in-store displays with VM team.
- Conduct stock taking exercises as required.
- Conduct manpower resource planning, manage shift schedules and retail staff budget to achieve optimal staffing.
- Conduct weekly business reviews to expand customer base, increase store traffic and optimize profitability.
- Handle staff and customer issues, complaints and grievances.
Requirements
- A passion and genuine interest in fashion and retail.
- Superb retail store management, inventory management, multitasking and execution abilities.
- Customer-centric and people-oriented, able to handle customers and retail staff issues well.
- Ability to drive sales and strong conversion rate, with good knowledge of products, what works in-store and excellent visual merchandising skills.
- An ability to think /work systematically, with impeccable judgment and discretion.
- Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
- A self-starter, proactive and hands-on approach with "Can do" attitude!
- Strong communication skills to inspire and influence internal stakeholders (HQ or Markets).
- A fun, positive and charismatic personality.
- Full-time: 44 hours per week, 5 days work a week, morning and/or afternoon shifts; must be able to work weekends/public holidays.
- 3+ years of relevant work experience preferably in fashion / retail company.
- Minimum SPM/Diploma holder in Retail Management/Fashion or related fields.
- Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Chinese.
- Strong leadership skills, effective communicator and an influential team player.
- Proactive, results-oriented and able to work with minimum supervision.
