Global Customer Care Agent
Love, Bonito
full-time
Posted on:
Location Type: Hybrid
Location: South Jakarta • 🇮🇩 Indonesia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- To support and sales to the customer by chat or e-mail such as order process, payment reminder, follow up cancel order, return order, resi number information, daily/weekly launching blast, etc.
- Respond promptly to customer inquiries.
- Analyze customer problems / requests to resolve customer complaints and provide alternatives & solutions.
- Provide accurate and complete information in accordance with procedures and policies (pricing, delivery information, etc) to customers.
- Maintain customer databases and manage administration.
- Organize workflow to meet customer timeframes.
- Record and follow up the details of customer interactions (inquiries, comments, complaints, and actions taken).
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Perform customer verifications and registration of new customer accounts.
- Direct requests and unresolved issues to the designated resource.
- Communicate and coordinate with internal departments.
- Provide feedback and point out problematic areas to the leader to constantly improve internal processes.
Requirements
- Bachelor degree, general education degree or equivalent are welcome to apply
- Willing to work in shifting schedule (weekday, weekend, and public holidays).
- Good Interpersonal skills (listening, communication and positive motivation).
- Good communication skills (greeting & closing chats, probing, choice of words, listening, and empathy).
- Knowledge of customer service principles and practices.
- Knowledge of relevant computer applications and social media platforms (Whatsapp, Line, Live Chat, Facebook, Instagram, Email, Google Review, Marketplaces such as Tokopedia & Shopee).
- Willing to do product testing and documented for company needs
- Knowledge of administrative procedures.
- Familiarity with Google Workspace & Microsoft Office.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service principlesadministrative proceduresproduct testingcustomer verificationdatabase management
Soft skills
interpersonal skillscommunication skillslisteningempathypositive motivation
Certifications
Bachelor degreegeneral education degree