Enterprise Technical Support Engineer

Lovable

Technical Support Engineer ensuring issue resolution for enterprise clients at Lovable. Troubleshooting complex product issues and contributing to improvements in support processes in a collaborative environment.

Posted 6/17/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Own white-glove support for our largest workspaces — diagnose and resolve the hardest customer issues across design systems, connectors, auth, and project publishing.
Build trust with enterprise teams — become the go-to technical partner for admins, product leaders, and AI champions using Lovable across hundreds of users.
Be the voice of the customer — reproduce issues, do first-pass triage, write clear bug reports, and help prioritize fixes that unblock customers fast.
Troubleshoot across the stack — from SSO/SAML/SCIM to REST APIs to “why didn’t the agent follow the theme?” and embedded/partner integrations.
Create repeatability — document fixes, patterns, and gotchas into internal runbooks and help turn them into customer-facing guides, checklists, and best practices.
Protect our SLAs — respond to high-priority incidents and participate in an on-call rotation to support customers outside normal hours.
Measure what matters — report against the Product/Support ops metrics we care about (time to first response, time to resolution, deflection, root-cause closure).

Requirements

What you’ll need

3–5+ years in a customer-facing technical role (technical support, technical account management, solutions/forward-deployed, or product support for B2B/SaaS).
Strong enterprise presence — you can talk to a CPO about reliability and a developer about logs, in the same call.
Excellent troubleshooting chops across web/desktop (macOS/Windows) and integrations.
Identity experience — SSO/OAuth/SAML/SCIM and how these show up in real customer environments.
API fluency — comfortable inspecting and troubleshooting REST APIs and reading server/client logs to spot errors.
Clear communicator — strong written and verbal skills; you can turn a messy customer problem into a crisp internal ticket.
Calm under pressure — you can prioritize when 3 enterprise customers need help right now.
Collaborative — happy to pair with PMs, engineers, CSMs, and founders; we’re a small, fast team.

Benefits

Comp & perks

Health insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingSSOSAMLSCIMREST APIsAPI fluencytechnical supportB2BSaaScustomer-facing technical role

Soft Skills

clear communicatorcalm under pressurecollaborativestrong written skillsstrong verbal skillstrust buildingprioritizationproblem-solvingcustomer advocacyfirst-pass triage