Technology Support Specialist – 2nd Shift

Lourdes Health System

Technology Support Specialist responsible for installing and troubleshooting IT solutions at Virtua Health. Focused on customer service and technical support for hardware and software issues.

Posted 4/24/2026full-timeMount Holly • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $27 - $42 per hourWebsite

About the role

Key responsibilities & impact

Installs, configures, and responds to Customer Support calls for software, hardware, peripherals, and other data network devices
Troubleshoots and repairs network connectivity issues
Updates hardware inventory including spare parts
Replaces and removes old equipment
Develops and maintains technical documentation
Interfaces with other IT teams and service vendors to resolve problems
Responsible for projecting a professional, friendly, customer service focused image in all customer communication
Develops and maintains productive and professional relationships with other teams within IT
Requires travel to customer/remote sites to complete tasks; home base assignment may vary based on support and customer needs - available 24/7 support as needed
Promptly responds to tickets and work orders and initiates resolution; updates ticket’s notes to include progress and resolution; follows up with customer to ensure satisfaction; leaves follow up notice when servicing customer equipment in their absence; adheres to IT business practices
Participates in IT projects as needed
Creates and maintains support and technical documentation in department knowledgebase
Maintains rapport with customers by meeting with users to determine quality of service and makes necessary adjustments to accommodate needs; examines and resolves complaints; routinely rounds in customer areas to identify any trending issues or concerns
Performs in-depth research to reveal improved methods and technology for Information Technology customer functions
Independently maintains job knowledge of the latest and emerging technologies, including new hardware, mobile devices, and various operating systems and by participating in educational opportunities

Requirements

What you’ll need

No prior professional experience required
Experience in computer hardware installation, maintenance, and repair preferred
Strong analytical, technical, and troubleshooting skills required
Customer focus and a positive, can-do approach are critical
Must have good interpersonal, verbal and written communication skills
Able to write and maintain clear documentation about system architecture, release, and implementation plans, and develop and maintain internal documentation
Strong attention to detail, problem investigation and diagnostic skills

Benefits

Comp & perks

medical/prescription, dental and vision insurance
health and dependent care flexible spending accounts
403(b) (401(k) subject to collective bargaining agreement)
paid time off
paid sick leave as provided under state and local paid sick leave laws
short-term disability and optional long-term disability
colleague and dependent life insurance and supplemental life and AD&D insurance
tuition assistance
employee assistance program that includes free counseling sessions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

computer hardware installationmaintenancerepairnetwork connectivity troubleshootingtechnical documentation developmentticket resolutionsystem architecture documentationproblem investigationdiagnostic skills

Soft Skills

customer focusinterpersonal skillsverbal communicationwritten communicationanalytical skillstroubleshooting skillsattention to detailpositive attitudeprofessionalismrelationship building