Business Analyst – Senior
Minsait
IT Infrastructure Analyst
Lotus ICT
full-time
Posted on:
Location Type: Hybrid
Location: Rio de Janeiro • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
Tech Stack
DNSGrafanaITSMLinuxTCP/IPVMware
About the role
- Monitor services, servers, and network (e.g., Zabbix/Grafana) and respond to alerts
- Handle incidents and requests via Service Desk (ITSM Helix), meeting SLA targets
- Administer Windows Server and Linux systems (users, permissions, services, logs)
- Active Directory (accounts, groups, basic GPOs)
- Basic networking: Structured cabling, TCP/IP, VLAN, DHCP, DNS, VPN, Wi‑Fi; connectivity checks and troubleshooting
- Backup & restore (Windows File Server and TrueNAS) and routine verification
- Virtualization (VMware/Hyper-V/Proxmox): creating/configuring VMs, snapshots, and templates
- Patching (WSUS/apt/yum) and asset inventory/CMDB
- Document procedures (runbooks) and contribute simple automations (scripts)
- Support deployment/migration projects (network, servers, cloud) and contingency testing
Requirements
- Technical course or ongoing degree in IT (Networks, Information Systems, Computer Science/Engineering, etc.)
- 1–2 years of experience in support/infrastructure
- Solid knowledge of operating systems (Windows/Linux) and networking
- Technical English for reading manuals and troubleshooting
Benefits
- Benefits card (multi-benefit card)
- Meal allowance of R$45.00 per day (no payroll deduction)
- Mobility allowance up to R$35.00 (no payroll deduction; may be subject to deductions as required by law)
- Education assistance
- Totalpass
- Vittude (online therapy with 40% discount)
- Christmas voucher
- Bonus for achieving targets
- Bradesco Health and Dental plan
- Day off on your birthday
- Life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows ServerLinuxActive DirectoryTCP/IPVLANDHCPDNSVPNVMwareHyper-V
Soft skills
incident handlingtroubleshootingdocumentationcommunication
