Lotus ICT

Public Relations

• Atuar como o principal ponto focal técnico durante o ciclo de vendas, traduzindo as necessidades complexas dos clientes de Telecom em soluções técnicas viáveis, competitivas e bem documentadas.
• Elaboração de Propostas Técnicas: Criar, redigir e revisar a documentação técnica de alta complexidade (incluindo especificações de projeto, diagramas de arquitetura, SOWs - Statements of Work).
• Conduzir apresentações e discussões técnicas aprofundadas com as equipes de engenharia e TI dos clientes, defendendo a solução proposta.
• Analisar RFI/RFP (Request for Information/Proposal) para determinar a viabilidade técnica e o esforço necessário para a entrega.
• Trabalhar em conjunto com as áreas de produtos e finanças para o preenchimento detalhado de Listas de Preços Unitários (LPU), garantindo que todos os componentes da solução estejam corretamente dimensionados e precificados.
• Ser a ponte técnica entre a área comercial e as equipes internas de Engenharia de Rede, Transporte (Óptico, Dados), OSS/BSS e TI, negociando prazos e validando a arquitetura da solução.

Consultor de Pré-Vendas – Telecom

Analyst

• Configuração, adoção e gestão de Wi-Fi em equipamentos TPLink OMADA e Ubiquiti.
• Monitorar serviços, servidores e rede (ex.: Zabbix/Grafana) e reagir a alertas.
• Atender incidentes e requisições via Service Desk (ITSM Helix), cumprindo SLA.
• Administrar noções de Windows Server e Linux (usuários, permissões, serviços, logs).
• Active Directory (contas, grupos, GPOs básicas).
• Rede básica: Cabeamento Estruturado, TCP/IP, VLAN, DHCP, DNS, VPN, Wi-Fi; checagens de conectividade e troubleshooting.
• Backup & Restore (Windows FileServer e TrueNas) e verificação de rotinas.
• Virtualização (VMware/Hyper-V/Proxmox): criação/ajuste de VMs, snapshots e templates.
• Patching (WSUS/apt/yum) e inventário de ativos/CMDB.
• Documentar procedimentos (runbooks) e contribuir com automatizações simples (scripts).
• Apoiar projetos de implantação/migração (rede, servidores, nuvem) e testes de contingência.

Analista de Infraestrutura

Administrative Assistant

• Support for foreign trade operations (import and export);
• Support in communication with international branches (communication with accounting teams);
• General support for IT infrastructure projects.

Solutions Engineer

• Responsible for leading technical projects for the transfer and installation of datacenter infrastructure equipment, ensuring execution in accordance with industry best practices and the quality standards defined by the client.
• Manage and oversee installation projects for air conditioning systems.
• Prepare cost estimates and budgets based on LPU.
• Prepare and validate technical documents, including the Decommissioning Report, the Provisional Installation Plan (PPI), and the Definitive Installation Plan (PDI).
• Monitor field activities both on-site and remotely.
• Act as the primary interface with third-party suppliers.
• Work collaboratively with internal teams, clients, and partners.

Solutions Consultant

• Apoio a atividades de venda e pré-venda da BU Digital Services Solutions.

Estagiário, Vendas e Pré-Vendas

Estagiário de Vendas e Pré-Vendas

Software Engineer

• Develop solutions and new technologies for internal use and for clients
• Understand users' and clients' needs to define software features and technical specifications
• Perform tests to identify and fix defects and ensure software quality and stability
• Implement continuous improvements, update existing features, and ensure the software remains functional

Junior Developer

Marketing

• Plan and execute institutional and digital marketing actions and campaigns;
• Develop and maintain the marketing calendar, ensuring strategic alignment across all departments;
• Create and adapt graphic materials (institutional, digital, and print), maintaining the brand's visual identity;
• Produce presentations, brochures, banners, posts, and assets for social media;
• Support social media management and relationships with communication partners;
• Measure campaign results and suggest continuous improvements;
• Actively contribute creative ideas for campaigns and internal and external engagement initiatives.

Marketing Assistant

• Monitor services, servers, and network (e.g., Zabbix/Grafana) and respond to alerts
• Handle incidents and requests via Service Desk (ITSM Helix), meeting SLA targets
• Administer Windows Server and Linux systems (users, permissions, services, logs)
• Active Directory (accounts, groups, basic GPOs)
• Basic networking: Structured cabling, TCP/IP, VLAN, DHCP, DNS, VPN, Wi‑Fi; connectivity checks and troubleshooting
• Backup & restore (Windows File Server and TrueNAS) and routine verification
• Virtualization (VMware/Hyper-V/Proxmox): creating/configuring VMs, snapshots, and templates
• Patching (WSUS/apt/yum) and asset inventory/CMDB
• Document procedures (runbooks) and contribute simple automations (scripts)
• Support deployment/migration projects (network, servers, cloud) and contingency testing