Customer Service
LOTARO
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 €25,000 - €40,000 per year
Job Level
JuniorMid-Level
About the role
- Independently manage the email inbox (member inquiries, trainer requests, internal coordination)
- Prepare and enter training feedback
- Communicate with trainers about courses, follow-up questions and information
- Proactively send member emails (e.g., reminders, information, follow-ups)
- Make many small day-to-day decisions — confidently, pragmatically, and well-documented
- Gradually take full ownership (100%) of all incoming requests within your area of responsibility
Requirements
- Fluent in German
- Fluent in English
- Excellent written communication and email skills
- Proficient with Google Sheets and a solid understanding of software/tools
- 2–5+ years of relevant experience in customer service or a comparable support/enablement role
Benefits
- Flexible part-time structure with daily availability — you work remotely, with predictable scheduling and without constant interruptions
- Clearly defined responsibilities with real impact: you are the first point of contact for members and trainers
- No empty phrases — a direct, pragmatic team that gives honest feedback and works efficiently
- Structured processes & good tools so you can focus on your tasks
- Long-term collaboration possible, whether freelance or part-time — we value reliability and ownership
- An environment that values responsibility, quality, and independent work — no micromanagement, no chaos
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent written communicationemail skillsproactive communicationdecision makingorganizational skills