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Customer Ops Specialist – Call Center

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full-time

Posted on:

Location Type: Remote

Location: Montana • United States

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Job Level

Junior

About the role

  • Receives incoming calls from participants, handles questions regarding their orders, recommends solutions based on participant issues.
  • Review and update order information in proprietary system.
  • Assist with back-end support when needed. Attend training sessions regarding new and/or current clients.

Requirements

  • High School Diploma or GED Equivalent
  • 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)
  • Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment
  • Excellent communication skills with clear, articulate phone voice.
  • Proficient writing and grammar skills
  • Proficient in Microsoft Office Suite
  • Must have a quiet dedicated work space with no distractions if working remotely
Benefits
  • medical
  • dental
  • vision
  • life insurance
  • disability
  • paid parental leave
  • 401k
  • tuition reimbursement
  • paid time off
  • year end holiday closure
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder managementback-end supportcomputer proficiencyMicrosoft Office Suite
Soft Skills
communication skillsarticulate phone voicewriting skillsgrammar skills
Certifications
High School DiplomaGED Equivalent