Senior Deskside Consultant

Long View Systems

Deskside Consultant at Long View providing IT support and maintaining client satisfaction at Edmonton branch. Collaborating with IT teams and contributing to service quality and improvement efforts.

Posted 4/30/2026contractEdmonton • 🇨🇦 CanadaSenior💰 CA$60 - CA$70 per hourWebsite

Tech Stack

Tools & technologies

CitrixLinux

About the role

Key responsibilities & impact

Deploy and support laptops and peripherals for new and existing users, following team standards
Provision Windows 11 devices using Intune Autopilot (no traditional imaging); provide Tier 1 end-user support
Deliver clear, professional communication with customers, stakeholders, and service providers
Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed
Mentor and support less experienced team members, both on-site and remote
Ensure compliance with client IT security, technology standards, and service practices
Follow and model Health, Safety, Security, and Environmental policies and safe work practices
Support office technology such as printers, AV, video conferencing, and meeting room equipment (nice to have)
Participate in regional IT team collaboration to ensure consistent service delivery
Contribute to continuous improvement in end-user support, service quality, and customer satisfaction

Requirements

What you’ll need

7+ years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support Role
Knowledge of server operations, infrastructure, web interfaces, remote access tools
Hands-on experience with Windows/Linux/Mac OS environments
Experience with:
Microsoft Office O365
Remote support
PC / printer hardware / VPN / Citrix
Active Directory
Ability to identify issues, escalate appropriately and work to resolve them
Effective written and verbal communication skills
Valid driver’s license and a reliable vehicle
Post-secondary education in a related field

Benefits

Comp & perks

Great people and culture
Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
Interesting work – Be part of exciting projects while accessing all the latest technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows 11Intune AutopilotMicrosoft Office O365Active DirectoryWindowsLinuxMac OSremote supportPC hardwareprinter hardware

Soft Skills

professional communicationmentoringtroubleshootingescalationcustomer satisfactionteam collaborationcontinuous improvementeffective communication