D365 Customer Engagement Solution Architect

Long View Systems

Dynamics 365 Customer Engagement Solution Architect for Long View’s Data & Dynamics team supporting business applications and cloud solutions. Collaborate with various teams to provide solution direction and implementation plans.

Posted 4/23/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$122,360 - CA$150,000 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Support Long View’s Business Applications and Data Modernization portfolio with assessments, solution design, and implementation of Microsoft Dynamics Customer Engagement/ Dynamics 365 solutions
Map overall design to client requirements and systems, ensuring solutions align with business goals and processes, and fit within the enterprise context.
Participate with the implementation delivery team to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer-term needs
Provide pre-sales technical assistance, demonstrations, and product education as required
Develop estimates, Statements of Work (SOWs) and proposals that outline professional services required to meet client requirements

Requirements

What you’ll need

5+ years of Microsoft Dynamics 365 Customer Engagement implementation experience with experience in other MS Dynamics modules
3+ years’ experience implementing and using Dynamics 365 CE Field Service/Microsoft CRM
3+ years of consulting experience
Extensive experience with Microsoft Dataverse and Power Platform
Experience using Azure DevOps for gathering and documenting business processes and requirements for the system with key business users
Experience with SDK and 3rd party tools such as XRM Toolbox for the administration of Customer engagement system
Knowledge in Dynamics 365 CE Field Service/Microsoft CRM and understanding of business processes

Benefits

Comp & perks

Great people and culture
Comprehensive benefits plan
Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
Interesting Work – Be part of exciting projects while accessing all the latest technologies
Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness

ATS Keywords

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Hard Skills & Tools

Microsoft Dynamics 365Microsoft Dynamics Customer EngagementMicrosoft DataversePower PlatformAzure DevOpsSDKXRM ToolboxField ServiceCRMsolution design

Soft Skills

consultingtechnical assistancedemonstrationsproduct educationsolution proposal developmentbusiness process mappingclient requirements analysisimplementation planningcommunicationcollaboration