Vendor Manager
Long View Systems
full-time
Posted on:
Location Type: Hybrid
Location: Edmonton • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$92,520 - CA$121,438 per year
Job Level
SeniorLead
About the role
- Act as the primary liaison between our client, Long View, and telecom vendors, ensuring seamless communication and accountability
- Manage carrier relationships and contracts administered by Long View on our client's behalf
- Oversee contract transitions, renewals, and vendor onboarding/offboarding in compliance with regulatory requirements
- Maintain vendor accountability for SLA performance, escalation handling, and service restoration
- Own lifecycle management of circuits and telephony services, including adds, changes, and decommissioning
- Keep accurate inventory of circuits, services, and dependencies across WAN, fiber, and voice platforms
- Partner with Network Operations and Service Transition teams to support provisioning, incident resolution, and change execution
- Analyze carrier pricing models and contract terms to secure best-in-market pricing and identify cost optimization opportunities
- Validate carrier invoices, resolve billing discrepancies, and support clean chargeback/rebill processes with Finance and Procurement
- Monitor SLA performance, lead escalations during service-impacting events, and enforce contractual remedies where applicable
- Produce operational and executive-level reporting on vendor performance, cost trends, risks, and optimization opportunities
Requirements
- 7+ years experience in telecommunications, ISP, or network vendor management, preferably in a regulated or enterprise environment
- Strong understanding of carrier contracts, SLAs, pricing models, and circuit provisioning
- Understanding of service coordination for move, adds and changes
- Demonstrated experience supporting commercial negotiations or renewals with ISPs or telecom providers
- Proven ability to manage escalations and multi-vendor environments
- Strong financial and analytical skills with the ability to interpret pricing, contracts, and invoices.
Benefits
- Comprehensive benefits package from day one
- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Great people and culture
- RSP Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
telecommunicationsvendor managementcontract managementSLA performancecircuit provisioningcost optimizationbilling resolutionfinancial analysiscommercial negotiationsservice coordination
Soft skills
communicationaccountabilityescalation managementanalytical skillsnegotiation skillsorganizational skillsproblem-solvingcollaborationleadershipreporting