Business Analyst
Long View Systems
full-time
Posted on:
Location Type: Hybrid
Location: Calgary • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$60,835 - CA$79,847 per year
Job Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- Perform needs analysis, gather, document, and analyze business and technical processes & documentation and provide recommendations for solutions and business process modifications
- Work with technical teams to turn end user and business requirements into solution design and implementation plans
- Work with project stakeholders from end users to executive sponsors to elicit, analyze, validate, specify, verify, and manage their needs
- Manage and verify the fulfillment of requirements through testing, quality assurance and pilots
- Provide direction on program delivery to support our and our clients’ organizational vision
- Develop digital use cases to improve the performance of digital channels though the analysis of ITSM data, telemetry from the client’s environment and channeling of tickets from digital services to contact centre.
- Participate in and advocate for cross-branch and cross-practice alignment on project delivery excellence
- Provide insights on technology delivery as required
- Analyze resolution and escalation to human intervention to optimize the first contact resolution for all digital channels
- Create and Maintain reporting for more detail analysis where needed and desired by managers
Requirements
- 3+ years’ professional IT industry experience in a Business Analyst or Service Desk Technical Lead role within a complex consulting environment and with multi-technology solutions including SharePoint, Service Now, Microsoft Teams, Microsoft Office, SAP, Dynamics, and Windows
- Experience with Service Desk operations and ticket process
- Excellent written communication
- Excellent documentation skills
- Articulate and proficient public speaking skills with the ability to host and deliver presentations and workshops to clients
- Excellent problem-solving and multitasking skills
Benefits
- Comprehensive benefits package from day one
- Fun is one of our core values
- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting work – Be part of exciting projects while accessing all the latest technologies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisrequirements gatheringsolution designquality assurancedigital use casesdata analysisreporting
Soft skills
written communicationdocumentation skillspublic speakingpresentation skillsproblem-solvingmultitasking