Tier II Application Support Analyst

Long & Foster Companies

Application Support Analyst providing advanced technical and functional support for real estate SaaS applications. Acting as an escalation point for complex issues impacting agents and brokerage staff.

Posted 5/8/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $88,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Tier II application support for business-facing SaaS platforms, including CRM, marketing automation, and transaction management applications
Acts as a primary escalation point for complex application incidents originating from Tier I support
Provides high-touch, customer-facing application support to non-technical users
Identifies recurring issues and user pain points and recommends improvements to application configurations
Participates in testing and validation of application updates, enhancements, and releases
Supports and troubleshoots application integrations and data workflows
Analyze application issues and recommend solutions/system changes
Coordinate and participate in application testing to ensure successful implementation of new and legacy applications

Requirements

What you’ll need

Bachelor’s degree in computer science or information technology; or equivalent related work experience
5-8 years of related information technology experience, including experience gathering requirements and writing specifications
Demonstrated experience providing Tier II or higher application support for business-critical SaaS applications
Prior experience with real estate specific applications is preferred
Experience supporting CRM, marketing automation, or transaction management platforms preferred
Prior experience working directly with software vendors for issue escalation and resolution preferred
Exposure to integration troubleshooting, automation tools, or API-based workflows preferred

Benefits

Comp & perks

Medical
Health Savings Account
Dental
Vision
Life Insurance
Paid Vacation (PTO)
401(k) with employer match
Flexible Spending Account
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application supportSaaSCRMmarketing automationtransaction managementintegration troubleshootingAPIdata workflowstestingvalidation

Soft Skills

customer-facing supportproblem-solvingcommunicationcollaborationanalytical skills

Certifications

Bachelor’s degree in computer scienceBachelor’s degree in information technology