Customer Support Associate

Lone Wolf Technologies

Customer Support Associate troubleshooting Lone Wolf’s digital real estate transaction software. Supporting agents, brokers, and consumers through phone, email, and chat.

Posted 8/11/2026full-timeManila • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and troubleshooting for customers, utilizing ticketing systems like Salesforce and Zendesk. Excels in building customer relationships and improving customer experience through effective communication and problem-solving skills.

Highest-signal resume keywords

Customer Support ExperienceSalesforceZendeskCritical ThinkingExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingCustomer Software DiagnosisTicketing System ManagementQuality Assurance

Soft Skills

EmpathyAttention to DetailActive ListeningConflict ResolutionCustomer Relationship Building

Tools & Technologies

SalesforceZendeskIntercom

Industry Keywords

Customer-Centric ApproachCustomer RetentionCustomer Experience ImprovementKey Performance Metrics

About the role

Key responsibilities & impact

Provide technical support and troubleshooting to customers via phone, email, and chat
Advise customers on product functionality, features, and support-related inquiries
Facilitate conflict resolution and/or escalation
Support customers using proprietary software products
Log support sessions and customer challenges in the ticketing system
Diagnose, test, and resolve customer software challenges
Answer customer questions while maintaining excellent email and telephone etiquette
Identify opportunities to improve the product and customer experience based on customer feedback
Analyze customer behavior, gather information about concerns, and build positive customer relationships
Meet quality assurance requirements and key performance metrics

Requirements

What you’ll need

2–3 years of Customer Support experience preferred
Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
Customer-centric approach and passion for serving customers
Ability to demonstrate empathy and understand customer issues
Attention to detail and active listening skills
Critical thinking and problem-solving ability
Excellent written and verbal communication skills
Customer retention and relationship-building skills
Ability to meet quality assurance requirements and key performance metrics

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Lone Wolf Technologies Website LinkedIn All Job Openings 201 - 500 employees Founded 1993 💼 Consulting 🏠 Real Estate ☁️ SaaS Consulting
Real Estate
SaaS Lone Wolf Technologies is a leading provider of software solutions for the real estate industry. Their platform, known as the Lone Wolf Foundation, is an end-to-end solution designed to help real estate professionals like agents, brokers, and MLSs manage various aspects of their business efficiently. The company's product offerings include digital advertising, analytics, back office tools, CRM, eSignature, intranet, and more, all aimed at optimizing transaction workflows, client interactions, and business management. Lone Wolf Technologies focuses on integrating digital tools to enhance the operational efficiency of real estate practitioners across North America. Customer Support Associate 🔥 2 minutes ago 🏢🏡 Manila – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide technical support and troubleshooting to customers via phone, email, and chat
Advise customers on product functionality, features, and support-related inquiries
Facilitate conflict resolution and/or escalation
Support customers using proprietary software products
Log support sessions and customer challenges in the ticketing system
Diagnose, test, and resolve customer software challenges
Answer customer questions while maintaining excellent email and telephone etiquette
Identify opportunities to improve the product and customer experience based on customer feedback
Analyze customer behavior, gather information about concerns, and build positive customer relationships
Meet quality assurance requirements and key performance metrics 🎯 Requirements
2–3 years of Customer Support experience preferred
Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
Customer-centric approach and passion for serving customers
Ability to demonstrate empathy and understand customer issues
Attention to detail and active listening skills
Critical thinking and problem-solving ability
Excellent written and verbal communication skills
Customer retention and relationship-building skills
Ability to meet quality assurance requirements and key performance metrics Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Support Specialist, English, Tagalog 🕒 6 days ago Coda 201 - 500 🛍️ eCommerce 💳 Fintech 🎮 Gaming Website LinkedIn All Job Openings Customer Support Specialist resolving English and Tagalog inquiries for Coda’s digital commerce and payment products. Documenting interactions, escalating complex issues, and improving support resources while meeting SLAs. 🏢🏡 Manila – Hybrid 💵 ₱26k - ₱28k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇵🇭 Tagalog/Filipino Required Customer Experience Specialist 🕒 July 17 Isentia 501 - 1000 📣 Marketing 📱 Media ☁️ SaaS Website LinkedIn All Job Openings Customer Experience Specialist providing administrative and technical support to UK clients. Focusing on client satisfaction, data integrity, and content issue resolution in a hybrid role. 🏢🏡 Manila – Hybrid 💰 $2M Series unknown on 2013-06 ⏰ Full Time 🟢 Junior 💝 Customer Support CS Support Representative, H&B 🕒 July 10 IFF 10,000+ employees 🏥 Healthcare 💼 Consulting 📣 Marketing Website LinkedIn All Job Openings Customer Support Representative managing customer sample requests in hybrid setup. Ensuring accuracy and timely processing of sample orders with an emphasis on customer service. 🏢🏡 Manila – Hybrid ⏰ Full Time 🟢 Junior 💝 Customer Support Customer Support Manager 🕒 July 3 CUBE 501 - 1000 💼 Consulting 🛡️ Insurance 📦 Logistics Website LinkedIn All Job Openings Customer Support Manager overseeing the regional customer support function in Manila for CUBE's SaaS platform. Establishing a high-performing team and driving operational excellence across global support. 🏢🏡 Manila – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative – Bilingual Vietnamese 🕒 April 20 Viamericas Corporation 201 - 500 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Bilingual Vietnamese Customer Service Representative providing high-quality support in Vietnamese and English. Handling inquiries via phone, email, chat, and SMS to ensure customer satisfaction. 🏢🏡 Manila – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇻🇳 Vietnamese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs