Customer Success Manager

Lone Wolf Technologies

Customer Success Manager at Lone Wolf managing client relationships and driving software adoption. Focusing on delivering customer outcomes to improve business value and satisfaction.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success by effectively managing customer relationships, driving software adoption, and ensuring measurable outcomes. Proficient in proactive engagement, risk management, and cross-functional collaboration to enhance the customer experience.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceConsultative SkillsCommunication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Health AssessmentSuccess Plan DevelopmentUsage Data AnalysisRisk DiagnosisPortfolio Management

Soft Skills

Active ListeningTeam CollaborationInitiativeKnowledge SharingPositivity

Industry Keywords

Real Estate ExperienceStakeholder AlignmentCustomer EngagementAdoption GapsContinuous Improvement

About the role

Key responsibilities & impact

Own Customer Outcomes: Develop a deep understanding of each customer’s business, priorities, workflows, stakeholders, and desired outcomes. Translate those objectives into clear success criteria, milestones, and an actionable customer Success Plan.
Drive Adoption and Value: Use product knowledge, customer conversations, usage data, and business context to identify adoption gaps and opportunities. Guide customers toward the workflows and behaviors that will help them realize greater value from Lone Wolf solutions.
Lead Proactive Engagement: Conduct regular, proactive virtual meetings (1:1 or group) based on customer needs, segment, risk, and opportunity. Lead purposeful conversations to share updates & insights, provide best practices, address obstacles, and ensure clients are deriving ongoing value from their investment.
Manage Customer Health and Risk: Continuously assess customer health indicators and usage data to proactively identify potential risks early, diagnose root causes, and lead documented recovery plans with clear actions, owners, timelines, and communication.
Orchestrate the Customer Experience: Coordinate effectively across Support, implementation, Product, Sales, and other teams to deliver a connected customer experience. While you may not personally perform every action, you will maintain ownership of customer communication, internal alignment, and follow-through.
Build Renewal Readiness: Ensure customers are positioned for renewal by helping them achieve measurable value, maintaining strong stakeholder alignment, and surfacing risks well before the renewal date. Partner closely with Sales or the appropriate commercial owner to provide an accurate, evidence-based view of account health, outcomes, and renewal risk.
Contribute to Team Excellence: Share knowledge, contribute ideas, strengthen playbooks and best practices, and help build a culture of accountability, learning, collaboration, and continuous improvement.

Requirements

What you’ll need

3+ years of experience in a customer-facing Success role (Customer Success, Account Management, or similar) in a SaaS environment
Demonstrated ability to understand customer business needs and connect software adoption to measurable outcomes
Strong consultative skills, including discovery, active listening, problem diagnosis, and the ability to guide or challenge customers constructively
Experience managing a portfolio of customers with competing priorities, risks, and deadlines
A vocal team player and emerging leader — you speak up, contribute ideas, and help lift the team through positivity, initiative, and knowledge-sharing
Strong written and verbal communication skills — you know how to simplify complex topics and tailor your message to your audience
Solid problem-solving skills and a proactive approach to managing customer needs and resolving issues
Collaborative and resourceful — you know when to own it and when to loop in teammates or other departments
A keen interest in technology and helping customers adopt software to improve their business
Bonus: Experience in real estate is an asset but not required

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Lone Wolf Technologies Website LinkedIn All Job Openings 201 - 500 employees Founded 1993 💼 Consulting 🏠 Real Estate ☁️ SaaS Consulting
Real Estate
SaaS Lone Wolf Technologies is a leading provider of software solutions for the real estate industry. Their platform, known as the Lone Wolf Foundation, is an end-to-end solution designed to help real estate professionals like agents, brokers, and MLSs manage various aspects of their business efficiently. The company's product offerings include digital advertising, analytics, back office tools, CRM, eSignature, intranet, and more, all aimed at optimizing transaction workflows, client interactions, and business management. Lone Wolf Technologies focuses on integrating digital tools to enhance the operational efficiency of real estate practitioners across North America. Customer Success Manager Job not on LinkedIn 🔥 6 minutes ago 🇺🇸 United States – Remote 💵 $75k - $85k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own Customer Outcomes: Develop a deep understanding of each customer’s business, priorities, workflows, stakeholders, and desired outcomes. Translate those objectives into clear success criteria, milestones, and an actionable customer Success Plan.
Drive Adoption and Value: Use product knowledge, customer conversations, usage data, and business context to identify adoption gaps and opportunities. Guide customers toward the workflows and behaviors that will help them realize greater value from Lone Wolf solutions.
Lead Proactive Engagement: Conduct regular, proactive virtual meetings (1:1 or group) based on customer needs, segment, risk, and opportunity. Lead purposeful conversations to share updates & insights, provide best practices, address obstacles, and ensure clients are deriving ongoing value from their investment.
Manage Customer Health and Risk: Continuously assess customer health indicators and usage data to proactively identify potential risks early, diagnose root causes, and lead documented recovery plans with clear actions, owners, timelines, and communication.
Orchestrate the Customer Experience: Coordinate effectively across Support, implementation, Product, Sales, and other teams to deliver a connected customer experience. While you may not personally perform every action, you will maintain ownership of customer communication, internal alignment, and follow-through.
Build Renewal Readiness: Ensure customers are positioned for renewal by helping them achieve measurable value, maintaining strong stakeholder alignment, and surfacing risks well before the renewal date. Partner closely with Sales or the appropriate commercial owner to provide an accurate, evidence-based view of account health, outcomes, and renewal risk.
Contribute to Team Excellence: Share knowledge, contribute ideas, strengthen playbooks and best practices, and help build a culture of accountability, learning, collaboration, and continuous improvement. 🎯 Requirements
3+ years of experience in a customer-facing Success role (Customer Success, Account Management, or similar) in a SaaS environment
Demonstrated ability to understand customer business needs and connect software adoption to measurable outcomes
Strong consultative skills, including discovery, active listening, problem diagnosis, and the ability to guide or challenge customers constructively
Experience managing a portfolio of customers with competing priorities, risks, and deadlines
A vocal team player and emerging leader — you speak up, contribute ideas, and help lift the team through positivity, initiative, and knowledge-sharing
Strong written and verbal communication skills — you know how to simplify complex topics and tailor your message to your audience
Solid problem-solving skills and a proactive approach to managing customer needs and resolving issues
Collaborative and resourceful — you know when to own it and when to loop in teammates or other departments
A keen interest in technology and helping customers adopt software to improve their business
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