Service Delivery Director

Lone Wolf Technologies

Service Delivery Director managing strategic customer engagements for a tech company. Responsible for ensuring customer alignment and successful service delivery across cross-functional teams.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesLead💰 $145,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary business contact and relationship lead for assigned strategic customer engagements.
Establish and maintain strong working relationships with customer stakeholders, including executive sponsors, operational leaders, and cross-functional partners.
Support and facilitate customer governance forums, including executive business reviews, operational governance meetings, escalation calls, and Steering Committee sessions.
Ensure alignment between customer expectations, contractual commitments, and internal operating teams.
Drive proactive communication regarding service delivery status, risks, decisions, timelines, and dependencies.
Manage day-to-day administration of customer contracts, including obligations, deliverables, commitments, renewals, milestones, service levels, and key contractual dates.
Coordinate contract modifications, scope adjustments, approvals, and related documentation with internal stakeholders and customer counterparts.
Monitor and manage commercial matters including change requests, service impacts, scope clarification, financial implications, and contract compliance.
Partner with Legal, Finance, Customer Success, and operational teams to ensure contractual and commercial alignment.
Maintain accurate documentation of customer commitments, approvals, obligations, and operational dependencies.
Identify, monitor, and coordinate resolution of risks, issues, blockers, dependencies, and service delivery concerns.
Facilitate timely escalation and cross-functional decision-making when customer delivery, timelines, scope, cost, or customer satisfaction are impacted.
Ensure operational and contractual risks are surfaced early and managed proactively.
Coordinate mitigation plans and ensure accountability for follow-through across internal and external stakeholders.
Partner with Customer Success, Professional Services, Support, Product, Finance, Legal, and executive teams to ensure alignment on customer responsibilities and delivery expectations.
Coordinate operational handoffs, ownership clarity, communication paths, and governance structures across teams.
Help maintain alignment between the agreed operating model and actual execution.
Ensure customer-facing teams understand commitments, service expectations, escalation paths, and contractual responsibilities.
Maintain clear and organized documentation related to customer governance, decisions, approvals, risks, actions, changes, and contractual commitments.
Track and manage key action items, dependencies, milestones, and follow-ups across multiple stakeholder groups.
Support operational consistency and governance discipline across strategic customer engagements.
Prepare executive-level summaries, governance materials, and customer communications as needed.

Requirements

What you’ll need

Bachelor’s degree in Business, Technology, Operations, or related field preferred.
7+ years of experience in Service Delivery, Customer Success, Strategic Account Management, Professional Services, Contract Management, or related customer-facing operational roles.
Strong understanding of SaaS, enterprise software, managed services, or technology delivery environments.
Experience managing executive customer relationships and participating in governance, escalation, or Steering Committee meetings.
Ability to interpret contractual obligations and coordinate operational execution against customer commitments.
Strong commercial acumen, including understanding of scope management, change requests, approvals, financial impacts, and operational risk management.
Excellent written, verbal, and executive-level communication skills.
Strong organizational and operational discipline with the ability to manage multiple priorities and stakeholders simultaneously.
Demonstrated ability to influence cross-functional teams and drive accountability without direct management authority.
Experience working in highly matrixed and fast-paced environments preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Lone Wolf Technologies Website LinkedIn All Job Openings 201 - 500 employees Founded 1993 🏠 Real Estate ☁️ SaaS 🛍️ eCommerce Real Estate
SaaS
eCommerce Lone Wolf Technologies is a leading provider of software solutions for the real estate industry. Their platform, known as the Lone Wolf Foundation, is an end-to-end solution designed to help real estate professionals like agents, brokers, and MLSs manage various aspects of their business efficiently. The company's product offerings include digital advertising, analytics, back office tools, CRM, eSignature, intranet, and more, all aimed at optimizing transaction workflows, client interactions, and business management. Lone Wolf Technologies focuses on integrating digital tools to enhance the operational efficiency of real estate practitioners across North America. Service Delivery Director Job not on LinkedIn 🔥 2 minutes ago 🇺🇸 United States – Remote 💵 $145k - $165k / year ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary business contact and relationship lead for assigned strategic customer engagements.
Establish and maintain strong working relationships with customer stakeholders, including executive sponsors, operational leaders, and cross-functional partners.
Support and facilitate customer governance forums, including executive business reviews, operational governance meetings, escalation calls, and Steering Committee sessions.
Ensure alignment between customer expectations, contractual commitments, and internal operating teams.
Drive proactive communication regarding service delivery status, risks, decisions, timelines, and dependencies.
Manage day-to-day administration of customer contracts, including obligations, deliverables, commitments, renewals, milestones, service levels, and key contractual dates.
Coordinate contract modifications, scope adjustments, approvals, and related documentation with internal stakeholders and customer counterparts.
Monitor and manage commercial matters including change requests, service impacts, scope clarification, financial implications, and contract compliance.
Partner with Legal, Finance, Customer Success, and operational teams to ensure contractual and commercial alignment.
Maintain accurate documentation of customer commitments, approvals, obligations, and operational dependencies.
Identify, monitor, and coordinate resolution of risks, issues, blockers, dependencies, and service delivery concerns.
Facilitate timely escalation and cross-functional decision-making when customer delivery, timelines, scope, cost, or customer satisfaction are impacted.
Ensure operational and contractual risks are surfaced early and managed proactively.
Coordinate mitigation plans and ensure accountability for follow-through across internal and external stakeholders.
Partner with Customer Success, Professional Services, Support, Product, Finance, Legal, and executive teams to ensure alignment on customer responsibilities and delivery expectations.
Coordinate operational handoffs, ownership clarity, communication paths, and governance structures across teams.
Help maintain alignment between the agreed operating model and actual execution.
Ensure customer-facing teams understand commitments, service expectations, escalation paths, and contractual responsibilities.
Maintain clear and organized documentation related to customer governance, decisions, approvals, risks, actions, changes, and contractual commitments.
Track and manage key action items, dependencies, milestones, and follow-ups across multiple stakeholder groups.
Support operational consistency and governance discipline across strategic customer engagements.
Prepare executive-level summaries, governance materials, and customer communications as needed. 🎯 Requirements
Bachelor’s degree in Business, Technology, Operations, or related field preferred.
7+ years of experience in Service Delivery, Customer Success, Strategic Account Management, Professional Services, Contract Management, or related customer-facing operational roles.
Strong understanding of SaaS, enterprise software, managed services, or technology delivery environments.
Experience managing executive customer relationships and participating in governance, escalation, or Steering Committee meetings.
Ability to interpret contractual obligations and coordinate operational execution against customer commitments.
Strong commercial acumen, including understanding of scope management, change requests, approvals, financial impacts, and operational risk management.
Excellent written, verbal, and executive-level communication skills.
Strong organizational and operational discipline with the ability to manage multiple priorities and stakeholders simultaneously.
Demonstrated ability to influence cross-functional teams and drive accountability without direct management authority.
Experience working in highly matrixed and fast-paced environments preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Director 🔥 27 minutes ago DDN 1001 - 5000 🤖 Artificial Intelligence Website LinkedIn All Job Openings Account Executive driving growth in AI and high-performance data solutions at DDN. Focused on developing relationships in manufacturing sectors like automotive and industrial with strategic sales efforts. 🇺🇸 United States – Remote 💰 $10M Funding Round on 2011-06 ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor Network Director 🔥 1 hour ago Magellan Health 1001 - 5000 ⚕️ Healthcare Insurance 🧬 Biotechnology 🧘 Wellness Website LinkedIn All Job Openings Network Director overseeing healthcare administration and physician relations in assigned Louisiana region. Leading development plans within budget to enhance service delivery efficacy. 🇺🇸 United States – Remote 💵 $105.2k - $178.9k / year 💰 $101M Private Equity Round on 2004-01 ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor Director, New Business & Product Innovation 🔥 2 hours ago Allstate 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Director leading new business and product innovation for Allstate’s EPIC organization. Overseeing cross-functional teams to build and launch new consumer-focused insurance products. 🇺🇸 United States – Remote 💵 $199k - $274k / year 💰 Post-IPO Equity on 2014-01 ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor Director of Care Management, Client Reporting 🔥 2 hours ago CVS Health 10,000+ employees ⚕️ Healthcare Insurance 🛒 Retail 🧘 Wellness Website LinkedIn All Job Openings Director of Care Management overseeing client reporting and analytics for CVS Health. Leading a team to optimize healthcare data visualization and strategic decision-making. 🇺🇸 United States – Remote 💵 $100k - $231.5k / year ⏰ Full Time 🔴 Lead 👔 Director Director of Physical Products 🔥 2 hours ago Honeydew Health 11 - 50 ⚕️ Healthcare Insurance 🛒 Retail 📡 Telecommunications Website LinkedIn All Job Openings Director of Physical Products leading product commercialization for Honeydew's innovative dermatology solutions. Focus on CPG supply chain and launching custom prescription products. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 👔 Director View More Director Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Service DeliveryCustomer SuccessStrategic Account ManagementProfessional ServicesContract ManagementSaaSEnterprise SoftwareManaged ServicesScope ManagementOperational Risk Management

Soft Skills

CommunicationOrganizational SkillsOperational DisciplineInfluencingAccountabilityRelationship ManagementProblem SolvingStakeholder ManagementCross-functional CollaborationTime Management

Certifications

Bachelor’s Degree