Vice President, Customer Success

Lone Wolf Technologies

Vice President of Customer Success overseeing the transformation and growth of Lone Wolf Technologies' customer success strategies. Responsible for structuring and optimizing customer engagement models.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesLead💰 $220,000 - $260,000 per yearWebsite

About the role

Key responsibilities & impact

The Vice President of Customer Success is responsible for building and scaling customer value, retention, and growth engine.
Transform the Customer Success organization into a segmented, operationally rigorous, and AI-enabled function.
Redesign the Customer Success operating model to include dedicated Customer Success Managers (CSMs) and pooled CSM engagement models.
Lead the implementation and operationalization of a Customer Success platform and establish lifecycle management plays.

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Technology, or related field required; advanced degree preferred.
10+ years of progressive leadership experience in Customer Success, Account Management, or post-sale SaaS operations.
Executive leadership experience within a SaaS or technology organization with complex customer segmentation and retention models.
Proven experience redesigning or scaling Customer Success operating models across high-touch and tech-touch segments.
Experience implementing and operationalizing Customer Success platforms and workflow automation tools.
Strong understanding of AI, automation, digital engagement strategies, and customer lifecycle orchestration.
Demonstrated success improving retention, adoption, and customer outcomes through operational excellence and scalable processes.
Strong executive presence with the ability to influence and collaborate across senior leadership teams.
Experience leading organizational transformation and change management initiatives

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Lone Wolf Technologies Website LinkedIn All Job Openings 201 - 500 employees Founded 1993 🏠 Real Estate ☁️ SaaS 🛍️ eCommerce Real Estate
SaaS
eCommerce Lone Wolf Technologies is a leading provider of software solutions for the real estate industry. Their platform, known as the Lone Wolf Foundation, is an end-to-end solution designed to help real estate professionals like agents, brokers, and MLSs manage various aspects of their business efficiently. The company's product offerings include digital advertising, analytics, back office tools, CRM, eSignature, intranet, and more, all aimed at optimizing transaction workflows, client interactions, and business management. Lone Wolf Technologies focuses on integrating digital tools to enhance the operational efficiency of real estate practitioners across North America. Vice President, Customer Success Job not on LinkedIn 🔥 0 minutes ago 🇺🇸 United States – Remote 💵 $220k - $260k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
The Vice President of Customer Success is responsible for building and scaling customer value, retention, and growth engine.
Transform the Customer Success organization into a segmented, operationally rigorous, and AI-enabled function.
Redesign the Customer Success operating model to include dedicated Customer Success Managers (CSMs) and pooled CSM engagement models.
Lead the implementation and operationalization of a Customer Success platform and establish lifecycle management plays. 🎯 Requirements
Bachelor’s degree in Business, Marketing, Technology, or related field required; advanced degree preferred.
10+ years of progressive leadership experience in Customer Success, Account Management, or post-sale SaaS operations.
Executive leadership experience within a SaaS or technology organization with complex customer segmentation and retention models.
Proven experience redesigning or scaling Customer Success operating models across high-touch and tech-touch segments.
Experience implementing and operationalizing Customer Success platforms and workflow automation tools.
Strong understanding of AI, automation, digital engagement strategies, and customer lifecycle orchestration.
Demonstrated success improving retention, adoption, and customer outcomes through operational excellence and scalable processes.
Strong executive presence with the ability to influence and collaborate across senior leadership teams.
Experience leading organizational transformation and change management initiatives Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Principal Customer Success Manager – Technical 🔥 19 minutes ago Agiloft 201 - 500 🏢 Enterprise ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Principal Customer Success Manager leveraging deep product knowledge to maximize customer value at Agiloft, leading relationships across technical implementations. 🇺🇸 United States – Remote 💰 $45M Private Equity Round on 2020-08 ⏰ Full Time 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Director of Customer Success Management 🔥 1 hour ago Owner.com 201 - 500 ☁️ SaaS 🤝 B2B 🏪 Marketplace Website LinkedIn All Job Openings Director of Customer Success ensuring restaurant customers succeed with Owner's platform. Leading a proactive Customer Success Management organization for retention and growth. 🇺🇸 United States – Remote 💵 $190k - $210k / year 💰 $120M Series C - Owner on 2025-05 ⏰ Full Time 🔴 Lead 🏆 Customer Success Vice President, Customer Success 🔥 2 hours ago Prokeep 51 - 200 🤝 B2B ☁️ SaaS 🛍️ eCommerce Website LinkedIn All Job Openings Vice President of Customer Success at Prokeep transforming customer communication to order management. Driving revenue retention and scaling customer success operations across the organization. 🇺🇸 United States – Remote 💵 $185k - $260k / year 💰 $9M Seed Round on 2022-06 ⏰ Full Time 🔴 Lead 🏆 Customer Success Director, CRM Marketing 🔥 6 hours ago PrizePicks 201 - 500 🎮 Gaming ⚽ Sports Website LinkedIn All Job Openings Director of CRM Marketing at PrizePicks leading personalization and retention strategies through data-driven messaging. Overseeing a high-performing team and cross-functional collaborations. 🇺🇸 United States – Remote 💵 $150k - $180k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success Customer Success Manager 🕒 Yesterday HealthEdge 1001 - 5000 ⚕️ Healthcare Insurance ☁️ SaaS 💳 Fintech Website LinkedIn All Job Openings Customer Success Manager at Wellframe enhancing healthcare engagement through strategic account leadership and operational excellence. Collaborating across teams to maximize value for healthcare organizations. 🇺🇸 United States – Remote 💵 $120k - $130k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Customer SuccessAccount ManagementSaaS operationsCustomer Success operating modelsworkflow automationAIdigital engagement strategiescustomer lifecycle orchestrationoperational excellencescalable processes

Soft Skills

leadershipinfluencecollaborationorganizational transformationchange managementexecutive presence

Certifications

Bachelor’s degreeadvanced degree