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Senior Digital Officer
London Borough of Barking and DagenhamSenior Digital Officer improving online customer journeys for the council. Collaborating with engineers and assisting customers in service delivery.
About the role
Key responsibilities & impact- join the Customer Experience Team to create excellent digital service delivery for residents
- work alongside software engineers to aid in capturing requirements and translating them into end-to-end user journeys
- assist customers by monitoring feedback and addressing online account or form related issues
Requirements
What you’ll need- keen interest in improving online customer journeys
- skills in website content writing and management including an understanding of accessibility
- experience in CRM and digital form UCD and UX
- customer and service process improvement
- service design and business analysis
Benefits
Comp & perks- great employee scheme
- defined career pathway
- opportunities to learn new skills at every turn
- excellent pension scheme
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Website Content ManagementDigital Form DesignBusiness AnalysisCustomer Service Process ImprovementAccessibility Understanding
Soft Skills
Customer Feedback MonitoringProblem Solving