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London Borough of Barking and Dagenham

Senior Digital Officer

London Borough of Barking and Dagenham

Senior Digital Officer improving online customer journeys for the council. Collaborating with engineers and assisting customers in service delivery.

Posted 7/3/2026full-timeRemote • 🇬🇧 United KingdomSenior💰 £43,680 - £48,003 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in improving online customer journeys through effective website content writing and management, with a strong focus on accessibility. Proficient in CRM, digital form UCD, UX, service design, and business analysis to enhance customer experience.

Highest-signal resume keywords
Website Content WritingCustomer Relationship Management (CRM)User-Centered Design (UCD)User Experience (UX)Service Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Website Content ManagementDigital Form DesignBusiness AnalysisCustomer Service Process ImprovementAccessibility Understanding
Soft Skills
Customer Feedback MonitoringProblem Solving
Industry Keywords
Digital Service DeliveryCustomer ExperienceEnd-to-End User Journeys

About the role

Key responsibilities & impact
  • join the Customer Experience Team to create excellent digital service delivery for residents
  • work alongside software engineers to aid in capturing requirements and translating them into end-to-end user journeys
  • assist customers by monitoring feedback and addressing online account or form related issues

Requirements

What you’ll need
  • keen interest in improving online customer journeys
  • skills in website content writing and management including an understanding of accessibility
  • experience in CRM and digital form UCD and UX
  • customer and service process improvement
  • service design and business analysis

Benefits

Comp & perks
  • great employee scheme
  • defined career pathway
  • opportunities to learn new skills at every turn
  • excellent pension scheme