Systems Integration Manager

Lola Blankets

Systems & Integration Manager at Lola Blankets, improving system reliability and performance from checkout to fulfillment. Overseeing technical operations and enhancing order flow efficiency.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

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Hard Skills

SQLdata queriesAPI fluencyroot cause diagnosisscriptsShopify Plusadmin APIwebhooksFlowsstress testing

Soft Skills

operator-first mindsetstrong technical fluencyability to operate without a technical direct managerownership of outcomescuriosityproblem-solvingcollaborationcommunicationinvestigationproactive mitigation

Tools & Technologies

ShopifyERPWMS3PLswarehouse automation softwareAI toolsSOPssystem configurationsfeature requestsSLAs

Industry Keywords

systems integrationtechnical operationsplatform engineeringDTCretailconsumer environmentorder flowanomaliesoperational impactinstitutional knowledge

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Build and maintain visibility of Lola’s order flow to proactively identify individual anomalies from Shopify (or other sales channels) through fulfillment.
Own daily monitoring of customer order flow; investigate exceptions and escalate findings with proposed operational impact and solutions.
Own the technical investigation and resolution of anomalies, partnering effectively with internal and external counterparts to understand, resolve, and prevent recurrence.
Work with the Operations team, vendors, and others to develop SOPs for how Lola can respond to technical risks that cannot be eliminated.
Serve as Lola’s primary technical counterpart for ERP and WMS providers, while maintaining strong working relationships with all other vendors, including the Shopify webdev agency.
Partner with 3PLs to roll out and test warehouse automation software and hardware, ensuring no disruptions to customer service or changes to existing system configurations.
Partner with the eCommerce team, Shopify webdev agency, ERP team, and others to test and release new capabilities, including an improved presales capability.
Collaborate with vendors to co-create feature requests, change roadmaps, and issue resolutions; hold them accountable to following best practices and upholding SLAs.
Own technical preparation and readiness for every major sale event, including end-to-end volume stress testing, risk identification, and proactive mitigation.
Build the institutional knowledge that turns peak readiness from an afterthought into a core, repeatable process.
Build and maintain an accurate map of Lola’s systems and order flow.
Document system behavior in a way that is accessible to non-technical stakeholders.
Build and maintain a prioritized backlog of systems improvements – identifying structural gaps, fragile integration points, and vendor dependencies – sourced from stakeholders across the business.
Anticipate systematic risks and improvements before they cause operational problems. Evolve the technical infrastructure as Lola adds channels, products, and complexity.

Requirements

What you’ll need

4-7 years of experience in a systems integration, technical operations, or platform engineering role - ideally in a DTC, retail, or consumer environment.
Operator-first mindset: you understand how business value is created - by working quickly and making current systems progressively better.
Able to operate without a technical direct manager.
Shopify Plus experience – admin API, webhooks, Flows, the app ecosystem, stress testing, best practices.
Strong technical fluency – SQL, data queries, API fluency, root cause diagnosis, scripts.
AI-native: demonstrated curiosity and ability to reach better answers faster using availability AI tools (e.g., for root cause analysis, query generation, or documentation), while recognizing their limitations.
You own outcomes, not tasks.

Benefits

Comp & perks

Competitive salary (commensurate with experience)
Comprehensive benefits package (health, dental, vision, PTO)
401K with company match
21 days paid vacation + most federal holidays
16 weeks paid birth parent leave; 8 weeks for non-birth parents
55% off Lola Blankets for friends and family
Flexible remote work environment
Opportunities for career growth and leadership as the company scales