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Tech Stack
Tools & technologiesAWSAzureCloudKubernetes
About the role
Key responsibilities & impact- Own customer issues from initial response through resolution, escalating when needed with clear documentation.
- Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.
- Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
- Help customers adopt and use Logz.io AI-powered features.
- Provide timely, empathetic, and professional customer communication.
- Collaborate with Product, Engineering, and Customer Success to improve customer experience.
- Contribute to internal knowledge bases and documentation.
Requirements
What you’ll need- Availability to work weekdays night shifts (11 PM–7 AM) and Saturdays (6 PM-6 AM)
- 2+ years in technical support or a customer-facing technical role.
- Experience with AWS or Azure and familiarity with Kubernetes fundamentals.
- Basic understanding of observability concepts: logs, metrics, and tracing.
- Strong troubleshooting & problem-solving skills, ability to manage multiple priorities.
- Excellent communication and customer management abilities.
- Comfortable handling live incidents in a fast-paced environment.
- Interest in AI-assisted tooling and modern cloud technologies.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Logz.io Website LinkedIn All Job Openings 201 - 500 employees Founded 2015 ☁️ SaaS 🏢 Enterprise 🤖 Artificial Intelligence 💰 $23M Series E on 2020-11 SaaS
- Enterprise
- Artificial Intelligence Logz. io is an advanced cloud-based observability platform that leverages AI-driven insights to provide log management, infrastructure monitoring, and distributed tracing solutions. Designed to help organizations innovate faster, Logz. io offers features such as AI-powered root cause analysis, real-time performance metrics, and full visibility into distributed systems to cut down operational complexity and drive innovation. With over 300 integrations including Docker, AWS, and Azure, it supports teams in reducing mean time to resolution and de-risking software deployments while remaining cost-effective. Logz. io enables seamless transitions from open-source tools and empowers teams of all sizes with automated solutions for modern observability challenges. Support Engineer, Tier 1 🔥 0 minutes ago 🇵🇱 Poland – Remote ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 📞 Support Engineer AWS Azure Cloud Kubernetes Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Own customer issues from initial response through resolution, escalating when needed with clear documentation.
- Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.
- Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
- Help customers adopt and use Logz.io AI-powered features.
- Provide timely, empathetic, and professional customer communication.
- Collaborate with Product, Engineering, and Customer Success to improve customer experience.
- Contribute to internal knowledge bases and documentation. 🎯 Requirements
- Availability to work weekdays night shifts (11 PM–7 AM) and Saturdays (6 PM-6 AM)
- 2+ years in technical support or a customer-facing technical role.
- Experience with AWS or Azure and familiarity with Kubernetes fundamentals.
- Basic understanding of observability concepts: logs, metrics, and tracing.
- Strong troubleshooting & problem-solving skills, ability to manage multiple priorities.
- Excellent communication and customer management abilities.
- Comfortable handling live incidents in a fast-paced environment.
- Interest in AI-assisted tooling and modern cloud technologies. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
troubleshootingdata ingestionKubernetesAWSAzureFilebeatFluentdFluent BitOpenTelemetryobservability
Soft Skills
customer communicationempathyproblem-solvingtime managementcollaborationcustomer managementadaptabilityattention to detaildocumentationfast-paced environment