FREE ACCESS
5,000–10,000 jobs/day

See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Actively work the support queue, ensuring SLAs are met with a focus on productivity
- Investigate incidents in the Materials and Production modules, identifying whether the cause is a process error, configuration/parameterization issue, or system failure
- Apply technical and functional solutions decisively, ensuring the fix does not impact other routines
- Support end users, understanding their issues and providing clear guidance to prevent recurrence
- Document applied solutions in detail to enrich our internal knowledge base
Requirements
What you’ll need- Strong knowledge of the Purchasing, Inventory, Billing/Invoicing and PCP (Production Planning) modules
- Ability to manage and resolve multiple support tickets per day with accuracy
- Critical thinking to analyze logs, tables and processes before proposing a solution
- Focus on customer success and stability of the Protheus environment
- SQL knowledge to perform table queries and data diagnostics
- Nice to have: TOTVS certification in Protheus modules; experience with Protheus integrations with other systems; logistics and execution knowledge: GFE (Freight Management), TMS (Transportation Management) and WMS (Warehouse Management)
Benefits
Comp & perks- Work model: Remote (Home Office)
- Employment type: PJ (contractor) or Cooperative (to be agreed)
- Hours: Full-time, permanent position
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLProtheusMaterials moduleProduction modulePurchasing moduleInventory moduleBilling modulePCP (Production Planning) moduleGFE (Freight Management)TMS (Transportation Management)
Soft Skills
critical thinkingcustomer successproblem-solvingcommunicationattention to detailproductivitymulti-taskinganalytical skillsguidancedocumentation
Certifications
TOTVS certification in Protheus modules
