Logitech

CX NPI Product Management Specialist

Logitech

full-time

Posted on:

Location Type: Hybrid

Location: Shenzhen • China

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About the role

  • Actively participate in PDIM’s (Product Deployment and Issue Management), fast-tracked launches, and software releases and sustaining activities
  • Facilitate, communicating and monitor project progress to ensure deployment is completed on time
  • Test product and software, providing feedback and identify issue
  • Partner and develop training content to a diverse audience
  • Assist or lead training delivery
  • Create, develop, and publish launch and sustaining FAQs based on launch requirements, insight reports and rapid issue identification
  • Support website publishing (products, software, and FAQs)
  • Provide insight reports on product performance to ensure fast identification and resolution of issues
  • Collaborate with Manufacturing Quality Assurance, Product Quality Assurance , PQA and Business Groups to determine trending issues and how to address these
  • Determine improvements related to product and operational issues through analytics
  • Handle escalations of Product/software requests & issues and compliance requests
  • Prepare business review and drive execution
  • Apply advanced systems analysis techniques to internal datasets, including building queries, visualizations, and trend trackers, to uncover emerging risks and optimization opportunities
  • Use aggregated data to recommend operational and product design improvements, reducing recurring issues and driving efficiency
  • Escalate system level issues to the appropriate systems/IT support/vendor team
  • Communicate and document key program requirements and status to clients, internal team members and other key stakeholders
  • Partner with internal and external teams, stakeholders and senior executives
  • Assist and participate actively in ad-hoc projects
  • Record voiceover for support videos published to Bilibili or other video platforms

Requirements

  • Good understanding of New Product Introduction
  • Good understanding and experience in training content development & delivery
  • Technically savvy, and ability to quickly learn new technology
  • Strong demonstrated business acumen and tactical business judgment
  • Strong team player who operates with high levels of integrity, trust and respect for the individuals
  • Experience with data visualization and data analysis
  • Experience in building and auditing processes
  • Excellent communication & presentation skills (written & oral) at all levels of the organization
  • Excellent interpersonal skills
  • Responsive to customer and business requests
  • Must thrive in a fast-paced environment
  • Fluent in English (written and spoken), any other language is a plus
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data visualizationdata analysissystems analysisquery buildingtrend trackingproduct testingtraining content developmenttraining deliverywebsite publishingissue management
Soft Skills
communication skillspresentation skillsinterpersonal skillsteam playerbusiness acumentactical judgmentintegritytrustrespectresponsiveness