Logitech

CX Digital Production Manager

Logitech

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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About the role

  • Manage the CX Digital Content Center of Excellence including project management and long term plans
  • Work directly with the CX and NPI & Knowledge team to further progress projects related to content management
  • Develop video, audio, and other content around contact drivers that impact our customers the most
  • Set a clear mission and deploy strategies focused towards our mission while ensuring proper follow-through and partnerships
  • Provide ad Hoc reporting and analysis on efficacy and ROI of implementations
  • Investigate new technologies and become an expert in how to apply them towards our support structure
  • Partner and transform training content and customer facing content
  • Work directly with marketing and global partners to ensure a high quality standard that meets our guidelines

Requirements

  • BS/BA degree in technical field or equivalent work experience
  • Minimum 5-10 years of relevant experience
  • Project Management certifications and/or experience
  • Strong and verifiable knowledge of customer care processes and techniques
  • Strength in multi platform creation with a focus on customer and internal facing media
Benefits
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Hard Skills & Tools
project managementcontent managementvideo productionaudio productionreportinganalysismulti-platform creationcustomer care processestraining content development
Soft Skills
strategic planningpartnership buildingcommunicationcollaborationleadership
Certifications
Project Management certification