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Customer Success Manager
Logile, Inc.Customer Success Manager driving measurable adoption and value realisation for Logile's EMEA retail customers. Partnering with Account Managers on QBRs, renewals, upsells and store-level customer engagement.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management within the retail SaaS sector, focusing on customer health, adoption metrics, and strategic account planning. Proven ability to build relationships with stakeholders and support customer engagement through effective communication and data-driven insights.
Highest-signal resume keywords
Customer Success ManagementRetail Operations UnderstandingData LiteracyStakeholder ManagementQBR Preparation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Health TrackingAdoption Metrics ReportingBusiness Review PreparationValue RealisationAccount Planning
Soft Skills
Relationship BuildingCommunication SkillsAutonomous WorkFlexibilityCollaboration
Industry Keywords
Retail SaaSCustomer LifecycleTrading CyclesCustomer EngagementField-Based Role
About the role
Key responsibilities & impact- Own value realisation and growth across the customer lifecycle for Logile's EMEA retail customers
- Own the customer health and adoption view for all EMEA accounts
- Maintain at least monthly face-to-face engagement with each customer in stores and back-office operations
- Align success planning, adoption activity and business reviews with each customer's trading calendar
- Prepare customer health, adoption progress, usage themes and value inputs for Quarterly Business Reviews
- Partner with the Account Manager on QBR preparation, account planning and joint store visits
- Engage mid-sales cycle to shape the customer's value case and retail business case
- Surface adoption and success risks and maintain visibility in account governance
- Collaborate with Support, Delivery, Product and Value Realisation teams
- Lead customer discussions on Logile's strategic roadmap, priority initiatives and upcoming capabilities
- Support renewals and upsell opportunities by providing adoption evidence, value insight and customer health context
- Support customer referenceability and identify customer champions and advocates
- Keep success-planning documentation current for every allocated account
Requirements
What you’ll need- Proven experience in a customer success, customer-facing account management, or similar role, ideally within retail SaaS or enterprise software
- Strong understanding of retail operations and trading cycles — peak trading, store rollouts, format changes — preferred
- Demonstrated ability to build trusted, credible relationships with business and operational stakeholders, including at store level
- Comfortable working autonomously in a remote, field-based role with regular customer travel across the UK and EMEA
- Experience preparing for and contributing to business reviews (QBRs) and success/adoption planning
- Data-literate; comfortable tracking and reporting on adoption, health and usage metrics
- Strong written and verbal communication and stakeholder management skills
- Right to work and to travel within the UK/EMEA region
- Flexibility to travel at short notice to support customers through key trading periods
Benefits
Comp & perks- Compensation and benefits benchmarked against the best in industry and job location
- Compensation and benefits discussed as part of the recruitment process
- Remote working
- Regular travel to customer sites across the EMEA region