Customer Success Manager

Logile, Inc.

Customer Success Manager optimizing customer relationships and success in retail labor solutions. Involved in project readiness and customer growth across assigned portfolios.

Posted 7/27/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, particularly within the retail industry, with a focus on building relationships, driving customer growth, and solving complex organizational problems. Proficient in collaborating with cross-functional teams and utilizing Workforce Management software to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Success ManagementWorkforce Management SoftwareCross-Functional Team CollaborationLeadership SkillsOrganizational Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementProject ManagementData AnalysisReporting ToolsSoftware Implementation

Soft Skills

Communication SkillsOrganizational SkillsLeadership Skills

Tools & Technologies

MS Office SuiteExcelPowerPoint

Industry Keywords

Retail IndustryCustomer Portfolio ManagementCustomer Lifetime ValueKey Stakeholder EngagementQuarterly Business Reviews

About the role

Key responsibilities & impact

Build and maintain effective relationships with customers and maximize their lifetime value within the assigned customer portfolio.
Assist in achieving customer success and growth by identifying add-ons and additional product or services opportunities.
Involved in each assigned project, beginning with project readiness, to help assess and define each customer’s long-term goals.
Develop relationships with key customer stakeholders and position themselves as a resource for the customer’s team.
Conduct regularly scheduled touch base calls with customer representatives, driving QBRs, managing escalated tickets, and advising internal Logile teams on how to best approach a customer’s needs.

Requirements

What you’ll need

5-10 years or more of demonstrated customer success management experience, preferably within the retail industry.
Comfortable operating as a peer to senior leadership, challenging assumptions respectfully and driving alignment on key initiatives.
Experience with Workforce Management software, best practices, and strategies.
Experience with large retail organizations and familiarity with their needs and goals.
Ability to work with cross-functional teams on large scale software implementations.
Outstanding leadership, organizational, and communication skills.
Demonstrated ability to solve complex organizational problems.
BS/BA diploma in Business Management, Industrial Engineering, or similar.
Advanced proficiency in MS Office Suite (including Excel, PowerPoint), or other reporting tools.

Benefits

Comp & perks

Equal Opportunity Employer
Inclusive environment for all employees and applicants.
Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.