Manage a high volume of SMB customers through one-to-many communication and tech-touch workflows
Proactively monitor customer health scores in Planhat and provide targeted guidance when needed
Act as the first line of defense for incoming customer inquiries via Zendesk
Manage the end-to-end renewal process for your portfolio
Act as a Risk Cloud expert, helping customers navigate the platform
Collaborate with Sales and Support teams as needed

Requirements

2+ Years Experience in Customer Support, Customer Success, Sales Development, or Account Management roles
Tech Savvy, with previous experience in Planhat, Zendesk, or Salesforce being a plus
Exceptional Multi-tasking abilities
Commercial Mindset for discussing contracts and renewals
Clear Communicator with ability to explain complex GRC concepts

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportcustomer successsales developmentaccount managementmulti-taskingGRC concepts

Soft Skills

clear communicatorcommercial mindset