Technical Accounts Manager
LogicGate
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $135,000 per year
Job Level
SeniorLead
Tech Stack
Cloud
About the role
- Lead a team of Technical Account Managers, coaching to high performance, technical excellence and customer-first mindsets
- Support and coach TAMs on customer strategy and develop account plans
- Serve as escalation point for high-priority customer issues and guide resolution
- Support executive customer relationships and provide guidance on complex GRC and Risk Cloud challenges
- Ensure delivery of a world-class experience for TAM customers that drives adoption, renewal, and growth
- Own the end-to-end TAM delivery methodology, refining and scaling processes, playbooks, and customer engagement models
- Document and solve for growing pains in a new and expanding program, establishing repeatable processes and internal standards
- Partner cross-functionally with Professional Services, Implementation, Customer Success, and Sales to create a seamless customer journey
- Help build the long-term vision for LogicGate’s Technical Accounts Team and partner with Sales and Solutions Engineers to articulate TAM value
Requirements
- 8+ years of experience in GRC, Risk Advisory, or related SaaS roles
- At least 2+ years in people management
- Proven experience leading teams and enabling both customers and direct reports to succeed
- Strong understanding of risk and compliance frameworks (e.g., NIST 800-53, ISO27001)
- Proven success managing high-touch customer accounts, driving adoption, growth, and renewals
- Exceptional communication and relationship-building skills across technical and executive audiences
- Ability to operate strategically while staying close to customer needs and day-to-day delivery