Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy
Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as GRC professionals to achieve their business outcomes
Lead the development of long-term success plans and drive executive alignment with your customers
Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
Collaborate cross-functionally with other LogicGate teams throughout the customer journey
Partner closely with the Sales and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals)
Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap

Requirements

3 + Years Experience in GRC or Risk Advisory
Interest in supporting sales and commercial business development efforts
1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles
Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
Great people skills – the ability to quickly understand your audience and tailor the right message to them
Ability to manage multiple accounts/priorities at a time – organization, time management, and attention to detail are critical
A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

GRCRisk CloudSaaS applicationscustomer health scoressolutions engineeringcustomer successprofessional services

customer relationship managementcommunicationorganizationtime managementattention to detailadaptabilityproblem-solving