Logicbroker

Senior Client Success Manager

Logicbroker

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $120,000 per year

Job Level

Senior

About the role

  • Act as a trusted advisor, aligning our solutions with the client’s evolving eCommerce business needs to drive sustainable and profitable growth.
  • Build and nurture strong, long-term relationships with key decision-makers and stakeholders.
  • Develop a deep understanding of the client’s industry, business, and strategic priorities that drive eCommerce growth.
  • Conduct regular strategic business reviews (QBRs) to showcase ROI, discuss business goals, and uncover growth opportunities.
  • Identify and capitalize on upsell, cross-sell, and expansion opportunities within existing accounts.
  • Partner with Sales to develop account growth strategies and effectively manage a robust pipeline of incremental revenue opportunities.
  • Partner with clients to achieve specific financial targets related to the growth of their Dropship, Marketplace, and overall eCommerce programs.
  • Proactively monitor customer health, identify risks, and create mitigation strategies.
  • Proactively manage client renewals and collaborate with ecosystem partners to ensure client health is closely monitored and stakeholders are engaged.
  • Drive adoption of platform features and new solutions to maximize business value and drive results.
  • Facilitate training and enablement of the platform as needed to maximize product usage and expand client programs.
  • Leverage data analysis and customer insights to recommend strategies that drive growth and operational efficiency.
  • Act as an industry expert sharing key industry trends, benchmarks, and best practices to position Logicbroker as a strategic partner.
  • Partner with Sales, Marketing, and Product teams to share customer feedback and align on growth strategies.
  • Maintain accurate account information within account plans and CRM systems to report on client health, opportunities, and risks.
  • Provide regular updates on revenue forecasts, expansion opportunities, and churn risks.

Requirements

  • 5+ years of experience in a client-facing strategy roles such as: Client Success, Account Management, Management Consulting, or Account Executive Sales role.
  • Experience in SaaS and eCommerce is a plus.
  • Strong business acumen and experience in commercial activities such as upsell, cross-sell, and contract renewals.
  • Strong interpersonal skills, with the ability to listen to customers and translate their needs into specific actions and solutions.
  • Client Engagement and Relationship Management: demonstrated experience in developing strong relationships and building rapport and trust with clients.
  • High degree of confidence and experience in presenting to senior level business and tech stakeholders.
  • Ability to challenge thinking and push for action to achieve desired business outcomes.
  • Facilitate effective meetings and effortlessly guide strategic level conversations with client stakeholders.
  • Proven track record of creating effective executive level presentations using PowerPoint and other applications.
  • Ability to synthesize complex data and insights and translate them into actions that support specific recommendations.
  • Ability to manage multiple projects and prioritize client and internal needs accordingly.
  • Experience managing a large client portfolio with a focus on quality and meeting specific KPIs.
  • Excellent organization and communication skills.
  • Strong sense of collaboration and demonstrated experience working cross-functionally with key internal stakeholders.
  • A self-starter and comfortable working in fast-paced environment.
  • Naturally curious and someone who isn’t afraid to ask questions, ask for help, and willing to step up and take on tasks outside of normal scope.
Benefits
  • Mission-Driven Culture: Be part of a company transforming digital commerce through innovation and agility—your work directly shapes how global brands connect with customers.
  • Collaborative, No-Ego Environment: We believe the best ideas win, not the loudest voices. You’ll work alongside teammates who challenge and support each other.
  • Hybrid Flexibility with High-Performance Energy: Whether remote or in-office, we foster autonomy and accountability—because we trust you to own your success.
  • Leadership That Listens: Our executives are not just accessible—they’re invested in your growth, open to your ideas, and committed to building a company where people thrive.
  • Celebrated Wins, Shared Learnings: From team offsites to Slack shoutouts, we celebrate progress and learn from setbacks together
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiseCommerceSaaSaccount managementclient successupsellcross-sellcontract renewalspresentation skillsproject management
Soft Skills
interpersonal skillsrelationship managementbusiness acumencommunication skillsorganizational skillscollaborationstrategic thinkingproblem-solvingactive listeningself-starter