Logically

Account Manager

Logically

full-time

Posted on:

Location Type: Remote

Location: Remote • Ohio • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CloudCyber Security

About the role

  • Achieve or exceed assigned quota on a consistent and repeatable basis with a keen focus on relationship building and best-in-class customer service
  • Cross and up-sell to an assigned customer module, get referrals, diversify the assigned customer’s product portfolio, and work successfully with marketing and account teams
  • Accountable for meeting or exceeding quarterly growth goals by implementing and executing a strategic territory plan, targeting key markets and industries to retain and upsell new business to a defined base
  • Prospect and close new accounts as well as service existing assigned accounts to cross-sell additional products and solutions
  • Conduct quarterly business reviews with assigned customer module to ensure customer retention and revenue growth per account
  • Deliver a predictable book of business with weekly and monthly forecast (MRR & NRR) within Salesforce CRM
  • Effectively utilize cross-functional resources to achieve success; Sales Development Reps, Account Managers, Marketing, Cybersecurity and IT service teams
  • Proactively achieve sales/revenue targets by maintaining existing customer revenue as well as adding new services from the company product/solution portfolio
  • Understand customer business goals and define IT and security solutions that support their requirements
  • Identify expiring services, contracts, and opportunities to generate additional revenue, and assist with securing renewals/up-sells, driving customer growth
  • Develop customer relationships and provide a full understanding of customer initiatives, key decision-makers, and business processes to know whom to communicate how our products/services contribute to their overall goals
  • Monitor assigned account activities (e.g., trouble tickets, bill disputes, reports, collections) and follow up as necessary to research, facilitate, and ensure resolution
  • Conduct bill reviews as needed or requested by customers to ensure customer understanding of invoicing
  • Maintains a high degree of competitive and product knowledge including evolving cybersecurity trends across the full range of products and services

Requirements

  • Associates or bachelor’s degree in related field, including but not limited to, Management, Information Technology, Computer Science, or commensurate experience required
  • 5-8 years working in a selling, customer success, or consulting capacity for a VAR, Distributor, MSP, or a related Vendor is required
  • 2+ years in cross and up selling our product lines, including, but not limited to, Microsoft O365, Cloud, Network Security, or related channel experience required
  • Demonstrated track record of cross and upselling to a defined base with proven success overachieving quota in a complex IT/Security sector
  • Solid understanding of both the cybersecurity and managed IT services, and how they relate to helping solve SMB, mid-market, and enterprise frustrations
  • Successful history of leading all aspects of a technology sales cycle including prospecting, uncovering, qualifying, developing, and winning net-new territories and accounts
  • Exceptional skills including forecasting, pipeline development, reporting, and developing key performance metrics
  • Experience working cross-functionally with an account team including both Account Managers and SME’s, providing account management and support to assigned project and service teams
  • Experience in performing discovery calls and demos that include diagnosis on prospects pains/problems
  • Ability to assist prospective clients through the buying process by providing valuable insights that may include on-site or video demos/executive meetings
  • Proven track record of customer retention and upsells
  • Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills
  • Business acumen; translating business requirements into related solutions
  • Flexible and able to remain calm in times of stress while managing multiple priorities at one time
  • Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations
  • Sound problem-solving technique with ability and persistence to generate options and select the best solution
  • Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders
  • Ability to communicate effectively with customers and various levels of management both verbally and in written form
  • Ability to manage multiple projects in a fast-paced environment
  • Team player mentality and willingness to share knowledge with others
  • Focus on acquiring new business by targeting and securing 8 net new logos per month to drive our growth and expand our market presence
Benefits
  • A culture of “absolutely doing the right thing,” that values taking care of colleagues, clients, and our community
  • An opportunity to work with cutting-edge technology and ambitious and talented colleagues
  • A fun work environment and a focus on ensuring a good
  • Competitive wages and benefits to ensure we attract and retain the best staff
  • Opportunities to grow and develop personally and professionally

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cross-sellingup-sellingcustomer retentionforecastingpipeline developmentreportingdiscovery callsdemosIT solutionscybersecurity
Soft skills
relationship buildingcustomer serviceleadershippresentation skillsplanning abilityverbal communicationwritten communicationproblem-solvingactive listeningteam player
Certifications
Bachelor's degreeAssociate's degree