Platform and Compute Engineer

Logicalis GmbH

Platform and Compute Engineer supporting network and server environments for diverse customers. Responsibilities include troubleshooting, project duties, and documentation.

Posted 6/16/2026part-timeCape Town • 🇿🇦 South AfricaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AzureDNSVMware

About the role

Key responsibilities & impact

Day-to-day support of our customer’s network and server environments.
Perform project related duties regarding new deployments or development requirements.
Troubleshooting technical faults and providing satisfactory fixes to the customer.
Regularly updating customers on progress of faults by telephone and email.
Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.
Providing day to day administration for managed service customers.
Providing input to customer facing Technical Incident Reports.
Capturing repeat faults and undertaking root cause analysis.
Proactive identification of fault trends.
Maintaining and updating customer technical documentation.
Constant knowledge capture and sharing.
Stay up to date and accredited within the current technologies.
Work with the other departments to understand and share technical strategy.
Work as part of the on-call standby rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of Hours.
Attend the Change Advisory Board for customer change requests.
Attend meetings and working parties to represent Operations where necessary.
Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
Attend customer sites for onsite project and support related activities.
Helping to identify gaps in existing technical documentation, knowledge and skills.
Creating and maintaining of technical customer documentation.
Providing input to customer facing Technical Incident Reports.
Undertake technical audits for key customers where issues have been identified.

Requirements

What you’ll need

Graduate or qualified by experience with ideal certifications such as: Microsoft Azure Fundamentals (AZ-900)
Microsoft Certified: Endpoint Administrator Associate (MD-102)
Microsoft Azure Administrator Associate (AZ-104)
ITIL Foundation
Essential (1 – 2 Years)
Experience of administering, maintaining and troubleshooting Windows Server and associated roles such as DNS, Active Directory, MS Entra, AD Connect / ADFS etc.
Microsoft Azure IaaS maintenance and administration
Desirable (Any)
Azure AVD
Experience in administering Microsoft Intune
Experience in administering Microsoft SCCM
Experience in administrating Microsoft 365
Experience of administering and maintaining Azure backups
VMware vSphere
Microsoft Hyper-V
Server hardware support such as Dell, HP, IBM
Scripting knowledge. PowerShell, power Cli

Benefits

Comp & perks

Opportunities for personal development
Supportive, inclusive environment that celebrates diversity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows ServerDNSActive DirectoryMS EntraAD ConnectADFSMicrosoft Azure IaaSMicrosoft IntuneMicrosoft SCCMPowerShell

Soft Skills

troubleshootingcommunicationcustomer supportroot cause analysisproactive identificationdocumentationteam collaborationtechnical consultancyknowledge sharingincident management

Certifications

Microsoft Azure Fundamentals (AZ-900)Microsoft Certified: Endpoint Administrator Associate (MD-102)Microsoft Azure Administrator Associate (AZ-104)ITIL Foundation